Finish LineReviews of finishline.com

I got airfoce ones sent to me in the mail and they had rubbing alcohol all over them and finish line did nothing for me never will I shop with them again

This was my first time ordering from finishline. I will never order again. It took almost 30 days for them to ship my order, a week to come from va to md, then it was left on my steps and someone stole it. They offered to resend the shoes, they did so but in the wrong size. When I called and called I’d be on hold for 2 hours trying to get through to customer service. I finally took the shoes back and wasn’t given a refund at the store but was told they would just refund my card. I’ve been waiting 2 weeks for that to happen. I’ll never shop from them again. Their whole setup is too much for me.

My daughter ordered shoes from them. Card was promptly charged and tracking number received. After a week, the tracking number never updated. Called customer service (35 minute hold time). Agent was helpful; cancelled order and issued us a replacement order to be delivered expedited in 2-3 days. No tracking number ever received. Called again after 5 days (45 minute hold time). Was told store that was to fulfill the order unexpectedly closed a couple of days before due to COVID - but this was at a time when stores all over the country were re-OPENing, not closing. Requested to speak to someone and was promised a call back from a supervisor within 25-35 minutes. Call never came. Called back the next day. Nearly 60 minute hold time. Once again was promised a call back from a supervisor within 15-20 minutes. Received a callback about 3 hours later. Supervisor May said that the shoes were to ship from a warehouse (not a store as I was lied to before). She called the warehouse while I was on hold. Came back to tell me that the warehouse had had its order fulfilment computer shut down for a week for maintenance. Warehouse guy turned it back on while she was talking to him (likely story), but it still wasn't updating. As this was Friday, she promised to call me back Monday (after 2pm, since that's when they opened?) with an update. You guessed it -- no call back. Called for the final time this morning -- hallelujah, no hold time because I called the instant they opened. One more lie -- the shoes haven't shipped because the warehouse had closed due to the riots "in my area" and had not yet reopened - the same warehouse that May supposedly spoke to on Friday after the violent riots in the U.S. had stopped. Bottom line -- Finish Line's customer service people are apparently trained to lie, make excuses, and frustrate the customer. Have been promised a refund on my order within 3-5 business days, but I am not optimistic. NEVER ORDER FROM THEM.

I purchased the Women's Air Jordan Retro 5 Basketball Shoe i wore them one time and the there is a lot of creases in my shoe. If i didn't pay alot of money for them.

This is CRAZY! Just like everybody else on this page. This has been a very bad experience. I ordered shoes on May 23 2020 and never got a email or anything so I contacted them on the 29th of May and got the run around so I asked for a refund. Today is June 5th 2020 and still nothing. They will not just take my $145

I will never order from Finish Line again. They cancelled and initiated a refund of my order without my permission, after updating their website to say my item had been shipped. I called customer service, and they couldn't explain why this had happened. The customer service person also talked over me, and would not provide acceptable answers to my questions. Absolutely terrible experience.

I SENT 2 PAIRS OF SNEAKERS BACK AT THE SAME TIME 3 WEEKS AGO. I RECEIVED A EMAIL STATING RETURN RECEIVED, AND REFUND WILL BE ISSUED IN 3-5 DAYS. OK COOL, I WAS DUE BACK $220.00. SO I RECEIVED 120.00 OK! WHERE'S THE OTHER 120.00 THAT I'M OWED. CALLED CUSTOMER SERVICE ON HOLD FOR 45 MIN BEFORE I COULD EVEN SPEAK WITH SOMEONE. THEY COULDN'T GIVE ME A REAL REASON WHY I DIDN'T GET THE 120.00 AND STATED YOU WILL RECIEVE IT THE NEXT DAY THAT WAS 2 WEEKS AGO I STILL HASVEN'T RECEIVED MY REFUND. I KEEP CALLING AND CALLING AND HAVE TO WAIT AT LEAST 45 MIN EVERY TIME I CALL. I UNDERSTAND THEY MAY BE WORKING FROM HOME BUT DAMN THIS IS RIDICULOUS. I JUST WANT MY MONEY BACK, ON THE PHONE NOW HAS I'M TYPING THE REVIEW AND YET AGAIN ON HOLD FOR 35 MIN

If i could give them NO STARS i would!!!! First, i order my shoes, i get them, they are two completely different shoes, and different genders!!!! so i return them. I talk with customer care and they lady was rude and not helpful. They only offered a $10 coupon, like i would shop there again, but that $10 didn't even cover the extra shipping/handling/taxes. THEN i have to at least for them to express ship my shoes because they are sold out on every other site and customer care argued with me about doing that, it was the least they could do!! i didn't even accept the $10 coupon so i just wanted my correct shoes. So i send the shoes back on the 20th, they got the shoes by the 22nd and come the 26th, they cancelled my order. When i called to talk with a supervisor, they had no rhyme or reason for the cancellation. The supervisor was incredible rude, she interrupted me numerous times and argued my stand point of terrible customer service for a botched order, THAT FINISH LINE BOTCHED TWO TIMES!!!!!!!!!!! They were not willing to compensate me in any way, i really wanted the shoes, it was just terrible. So, i asked for a refund. I look in my account, a week later, STILL NO REFUND. Customer Service doesn't even have one processed, they say it is a "manual" refund.... whatever that is. Needless to say, i WILL NEVER EVER SHOP FROM FINISH LINE NOR SHOULD ANYONE ELSE. TERRIBLE SHIPPING, TERRIBLE CUSTOMER CARE AND TERRIBLE PEOPLE SKILLS!!!