Finish LineReviews of finishline.com

THREE TIMES in one month, I ordered shoes, and all of my orders were canceled. After calling their customer service the first two times, I was told that they sell out of stock often and do not update the website fast enough. If you don't have the merchandise in stock, REMOVE THEM FROM YOUR WEBSITE and state that you're out of stock. That's the least they can do. They gave me $20 credit for the inconvenience, twice. Never again will I attempt to buy anything from them. Keep your $20.

This place is a SCAM! Some ships, some doesn’t. Do not waste your time. I spent $400 and I was charged immediately (online) and provided tracking numbers. Everything came on different days and took WEEKS to even ship. One item never arrived. A 90 dollar jacket. The tracking number had disappeared and I received an emailing saying the item had been canceled and I would receive a refund 5-7 business days. Then I got a confirmation emailing stating my refund had been successfully submitted. It’s been a MONTH AND NO REFUND!! I tried to call but there’s no possible way to reach customer service. So I tried to send an email, the email provided on their official website is A FAKE EMAIL!!! DO NOT BUY FROM THESE SCAMMERS!!

Horrible Horrible DO NOT GO TO FINISH LINE IN MUSKEGON LAKES MALL, my son and I went and had to order both pair of shoes bc they stated they did not have either size we needed at the time 10 and 9.5. So Kyle helped us with check out and said “ we can order them and have them shipped right to your door”. I said “ perfect”. We proceeded with the check out gave all my information and paid 255 for the shoes got my receipt and he said 5 to 7 business days. Two days later I get an email stating your package will be delivered today Friday June 3rd I get home one pair of shoes. So my husband who the other pair of shoes are for-said “maybe they will come later”. So we wait till Tuesday June 7th, I call finish line and as soon as I tell them what is going on they put me on hold 10 minutes. So I call back and again he does the same thing. So I call again and he said “let’s look, so you have the order number?” and I give it to him and he said “no you only ordered one pair of shoes”. I said “no I did not, I order two and paid for two and Kyle only gave me one order number with one receipt bc I bought them at the same time” he said “you have to call customer service” I ask for his name and he says Otha”I said ok I called customer service and they said “sorry we can not help you you have to go to the store and talk with them and show them your receipt,”I called the store back and they put me on hold for 15 minutes I hung up and called back and again the guy said sorry but hold, I called back again and a lady answered and said sorry we can’t help you we are busy hold and we’ll they never answered. I have this feeling that I have been scammed by Kyle who works at Finishline, he was working there June 29th at 633pm. I now have to drive 45 minutes to the store and try to get my pair of shoes that I bought from the store I have to somehow prove I never received my shoes that were bought as a gift for my husband. This is ridiculous how customer service can not just look up my transaction and see I order two shoes. This store is a joke and scams innocent people who work hard for their money only to be told sorry we can’t help you with that you may have paid for it but we only show one pair of shoes bought and shipped. Poor customer service scam artist working for this place do not order from them at all.

My order was cancelled 3 days after the online purchased . So now I need to wait up to 7 days for my money back, and no explanation on why my order was cancelled.

My leg is broke I’m on crutches and your employee made me stand in a long line instead of letting me go ahead of people due to my leg was very rude and didn’t care abt the customer

Won the raffle for the Jordan 11 lows. Went to pick them up on Saturday June 27. Store was closed. Note on the gate saying we already contacted everyone regarding the raffle, not this guy! Called the store number and it just rang and rang. Sunday called the store and same thing. Monday called the store and now it says that this is not a working number, what is going on?? Contacted corporate many, many times via email and the responses range from I didn't win the raffle (to which I included numerous links to the winning raffle ticket) to the shoes are no longer going to be available and I am going to have to try and buy them somewhere else. I also won the raffle for the Jordan "Toro" 14's and have been told the same thing!

Placed an order and a few days later my order was canceled. Checked for the shoes on their website and they still showed in stock. They gave me 0 explanations as to why my order was canceled, supposedly I’ll receive a refund in 7 business days. Horrible online service.

DON'T DO IT!!! Order a pair of Lebron 17's "Graffiti" My order was accepted and I was charged. They held onto my money for a week before cancelling the order and sending a refund. No explanation, nothing. 1. Glad I received a refund based on what I've read here. 2. So damn glad I used my Credit Card instead of my debit card.