Josh S.
Will never give them another penny
Times have changed for real! Zero accountability and Zero customer service. I received a pair of suede multicolor 90's today that had such extensive scuffs and discoloring caused by friction and poor packaging. I wrote a complaint on their website bc you can't call you not can you really do anything. The instant email response from them clearly states they are all about customer service etc etc. So I finally get a response from someone and the woman who responded only read the order number and never even read the complaint. Starts telling me my order was delivered.. no s*** Sherlock I received the damaged item hence my inquiry. So I have to respond again and again and can't call, can't do a single f***ing things all because the person who packed my sneakers didn't care what kind of condition I received them in. I will never give them another penny nor will my friends or family. I was absolutely appalled at the lack of customer service that was provided nor did they offer me anything to soften the blow. I eventually told them to keep the $120 and that I will never give them another dollar. Another awesome place that has completely slipped through the cracks due to poor etiquette, poor management, and nonexistent customer care.