Finish LineReviews of finishline.com

Bad service. We went today to orange park mall store around 4:00 pm and the guy who we ordered the tennis shoes was pending to an outside fighting conversation with another woman who comes to let them knows what happened and we was waiting around 20 minutes and when he came back we ask about the shoes and he said he forgot. We left the store and buy the tennis shoes at foot locker. They lost 160.00. Foot lockers have nice people and good customer service.

The absolute worst company to order from, especially during COVID! I have made several orders and have received a confirmation email from PayPal, but Finish Line never sends me my products. Usually its the shoes that are grab fast items so by the time I will know that my order didn't go through, it will be a couple of days after the shoes are no longer available. I am pissed beyond at this unprofessional, horrible customer service company!

I ordered a pair of white Nike air max 97 for an upcoming trip. I received them timely however when I opened them, there was orange marker or something all over them!!!! I called the store number located on the receipt to speak to a manager. He was rude and arrogant. I will never order online again! In store purchases only.

You can't be a place of business and treat your customers the way Finish line has treated me. Never in my life have I experienced this. Its my first time encountering such horrible customer service. I purchased a pair of shoes and its been 2 months. I have not received anything. Its real simple. I'm the customer. If the shoes aren't available send me a courtesy email and let me know. Issue me a refund. That's the right thing to do. I've talked to customer service and was informed the shoes were on the way. Its been 2 months. Its unbelievable. I want to let people reading this know that you should not purchase anything from Finish Line. This company should be ashamed for the way they treat the customers. You should refund all the money you took from people. Wow, you guys are awful. People can't get a hold of customer service, your employees are lying, your not issuing refunds to people who never received what they already paid for and so on and so on? Make things right. Your a place of business. Start acting like it.

Horrible service order shoes online for curb side pick up. Got e-mail order was confirmed, another email to pick up my order get to store my order was canceled. No email nothing called customer service to be told don’t know why I didn’t get email my my money will be returned in 24hrs but took my money soon as order was placed? Wish I could give a 0 .

I ordered two pair of shoes they never came I was told I would get my refund in 7 to ten days then I was told 14 days I will never order another pair of shoes from them again I’m sticking with Footaction have never had a problem with them

I cannot express how dissatisfied I have been for the last few years with the mobile app and raffle style of product purchasing. I’ve been a member for 15 years and the last two years have given me the worst shopping experience. In my opinion you should do away with the current app and start over. The new reward system is more complex than it has to be, not beneficial to me. I have to download or screenshot my rewards as if the app and store can’t communicate. I’m seriously considering avoiding all finish line stores.

This multi-million company should be a shame these mothefyekrs got a month to send me my 230 dollar check from a item I didn't receive and is been a month and these motheyfkers all the time have some stupid ass excuse eveyweek they so called send it eveyweek u have different workers saying dum stuff.. they ask me for my card and to call my bank wen I paid cash.. how is that u dum fuk.. how is that . A month and still haven't received my money and I call every week for that last month since July 15 people and today is the 14 of August.. so what that means