Finish LineReviews of finishline.com

Customer service sucks

Do not order frin them I repeat do not order from them. It's been a month and I haven't received my order and they're giving me the run around everytime I call. They always telling me something different so I finally asked for a supervisor and they said a supervisor would contact in 24 hours and it's been 3 days now.

I wish I checked the reviews before buying from them but this wasn't my first time doing business with them. Since things went well the first time I tried buying from them again and it was shambolic. How does my address change after payment? How has it changed when I've already purchased from you before? Why isn't the order cancelled when the address cannot be recognized? What's crazy is that multiple times you get asked to confirm your address and still your order gets sent 3 different times because your 3 items are shipping from 3 completely different locations. The logistics don't make sense. Then customer service are little help to you with soulless emails. You're better off shopping through auctions on Tiktok.

I ordered a pair of air max 97’s from finish line. It’s a $185 shoe they decided to send a used pair. Very dirty soles and dirt on many parts of the upper. When I returned them and asked them to be replaced, they went and sent me the same pair. What a trash company. You are better off buying from eBay instead of being scammed for new shoes at full price. It also took weeks for the shoes to arrive on top of that. Don’t waste your money, buy from anyone else!

Very poor service, as I placed the order of shoes and they committed for a delivery in 4-6 days and it has been two weeks and still no sign of delivery. When contacted the Helpdesk the response was to wait for 2 more days and if no update then contact them again. One of the worst service and experiences .... Learnt my lesson never to place an order to them.

I brought a pair of sneakers in Feb i recieve them and they looked defected, i had order both my daughters the same pair and they loved them so I figured let me return these and buy the same pair, I got the sneakers they were fine returned the defected pair to the store I was told they send them back and I will get my refund, I got an email a week later stating they got my sneakers and I will have a refund within 5-7 days the 5-7 went and I got nothing so I called back and they stated i had to wait a few more days another week went buy i got nothing i called back they called the refund department they said okay 5 days so i waited and nothing I called back they stated ok we are sorry give us 2 days the 2 days went buy nothing I just called back the lady said this is crazy you took them to the store and still didn't get a refund put me on hold came back asked did i wear them I explained hell no they were defected i can show I reordered them the same day I got the defected ones she said that is the only reason why this would take this long but you took them to the store so I am not understanding however you should get your refund in 5-7 business day I said WOWWW this again is crazy I will never ever order from you guy again I am sure I will have to call back but now I will call everyday until I get my refund

Poor customer service and shipping times.

Order shoes online and didn’t receive them on the date it gave and the tracking isn’t accurate it went from April 7 estimated delivery date and that they where in my city to April 7 comes along and now they’re in another state. Went backwards then gave an update saying April 10 and now saying it’s on its way. Will never order from here again