Finish LineShop Finish Line for basketball sneakers, running shoes, casual shoes & athletic gear from top brands like Nike, Jordan, adidas, Under Armour & more.
Finish Line (finishline.com) has 494 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Clothing & Underwear · Franklin, Indiana
Excellent
Clothing & Underwear · Indianapolis, Indiana
Excellent
Clothing & Underwear · Indianapolis, Indiana
Excellent
Clothing & Underwear · Indianapolis, Indiana
Excellent
Showing 428 reviews with 1 star · Clear filters
Jesse R.
I Will Never Order From This Company Again I Ordered A Pair Of Sneakers To Which They Carry In All Sneakers Stores And It Literally Took 2.5 Weeks To Come In They Suck With Notifying You Via Email And There Customer Service Is Terrible Wow 👏 Im Good With Finish Line, Thank You For Being You.
Daniel M.
Absolutely the worst company I’ve delt with. Customer service is none existent and we never order or recommend anyone order from them again
Angela P.
DO NOT ORDER FROM FINISH LINE!!!! I placed an order almost 3 weeks ago to ensure my sons birthday gift arrived on time I never received a tracking number. When I called the first time they said the shoes hadn’t been released from their warehouse, the second call gave me the same info, today (almost 3 1/2 weeks) they STILL haven’t been released!!! THIS IS RIDICULOUS!!! How the hell can you sell something on your website that is being “held hostage” in your warehouse! I will cancel my order and stick with Foot Locker- NEVER AGAIN will I give you my business!!!!!!
Natalie S.
DO NOT ORDER!!! I ordered sneakers and it took a week for them to be processed and shipped. A few days after I placed the order I realized they never shipped so I emailed...no response. Then a week later I get an email they shipped and they were supposed to come in 2 days. 2 days is now over and now all of a sudden all tracking information disappears. Disgusting.
brooke
I am extremely disappointed, I place a order on March 27 , the items we’re supposed to be here before Easter. I ordered sandals and sneakers . They delivered my sandals and I opened the box it was a back pack! And no sneakers and the tracking number the shipping is no where to be found. My child had no gifts for Easter due you your mistake. I called customer service both reps gave me the run around , I asked for a manager and never got a call back. This is unexceptionable. Finish line is a big multiple store. I will NEVER shop with your company again. I want my items I paid for , I want my sandals overnighted or the quickest shipping possible! This is beyond ridiculous
Roberto Morrison S.
Horrible customer service! WILL NEVER SHOP HERE AGAIN. STAY AWAY PEOPLE!! I purchased a pair of shoes at the Robinson store. They double charged my card. Spoke with a few managers, but they're still denying everything. My bank statement clearly shows the double charge. Gave them a week to resolve the problem....nothing. Its ridiculous! Now my bank is going after them for fraudulent charges.
Sara
TWO different color shoes sent TWO different sizes sent BOTH LEFT feet shoes sent HOW does this many mistakes happen in ONE shoe order?!?!?!?!?! Unbelievable. Banal and apathetic customer service at best. Now the return hassle before refund. ZERO competency in companies anymore.
Janine B.
This is Finish lines MOTO. “We deliver the EPIC FINISH by guaranteeing that our customers have a positive, seamless, and memorable experience in any way they touch our brands.” Whoever wrote this it sure does sound good. Unfortunately this is not nor has never been the case with Finish Line. It’s customer service departments their policy and procedures on ordering and whether or not their computers are updated to which I was informed Buy one of their customer service reps. They are not updated on a daily basis. Hence my problem, I have recently ordered the same shoe three different times. According to their website they’re in stock. So I order my size in Lou of them following their policies and procedures. Finish Line then promises their customer that this order will be expedited in a timely manner. To which it never has been I have to call 3 to 5 days later and find out that the size I ordered is NOT in stock never was in stock and that their computers are not updated so therefore my shipment of the shoes will not be shipped because they do not exist. The consolation to me is oh well your money is still pending it’s not like we took it or anything. What kind a customer service is this what kind of company is this. Unfortunately this has happened to me now eight times. Where I have found a shoe online ordered it in my size waited for over a week and never received the shoe. All because they never actually had the shoe but the computer said they did. Finish Line also has my phone number, my email. But never took the time in that week to contact me to tell me that the shoe I ordered was never actually in existence. I was the one that always contacted them to find out where and when my shipment would arrive. They don’t have a recourse in problem-solving to reach out to the customer and tell them hey we made a mistake and those shoe size don’t exist they wait for you to contact them. This is beyond horrible customer service. This climbs up the corporate ladder To blatantly disregarding their customers. I have tried several times to talk to a supervisor/manager. One time I was able to talk to a supervisor who sounded just like the customer service rep. Come on Finish Line pull it together you’re killing your customers was such disregard but have absolutely no problem holding onto their money until the customer reaches back out to you.