Christie
I ordered a pair of shoes online…
I ordered a pair of shoes online 3-22-21, I took them to store #472 on 3-29-21 to exchange them for a smaller size that they had to order online, I never recieved an email conformation for this order just the receipt from the store so on 4-8-21 after not receiving my shoes I called the store and was told my order had been canceled and I had never been notified of this! And they told me to contact Niayah at customer service. I talked to a different person but was told they would put in a request for my refund and it would take 3 to 5 business days to receive it, well I gave them until 4-22-21,still no refund! this time I talked to Christine and she told me all the same stuff! So on 4-26-21 I went back to the store and asked if they could help me,the store manager went out of his way to help me, he called customer service and spoke with Desiree and she said my refund would be added back to my account in 3 to 5 business days,well today 5-10-21 still no refund! I went back to the store and the manager called and talked to Niayah and she said there was no note stating that I was supposed to get a refund and that I needed to send a copy of my receipt to them so she could show it to her supervisors to request my refund yet again! So the store manager sent it to her from their company email and I was told again that it would take 3 to 5 business days to get my refund. If an order is canceled the money should go directly back to the form of payment that was used to purchase the item,it should not take a person 4 phone calls to customer service to request their money back, the shoes were returned to the store! Where they were resold, so not only did they make money off that sale they also have my money as well! And after reading all of the reviews on here and another site I see that I'm not the only one that this has happened too! Finish Line is Scamming people! Are they going bankrupt and this is the only way they can make money?