Aurik H.
Poor Customer Retention
A few months back I tweeted about my dislike with the Finishline app because of the lack of functionality that allowed you to actually purchase a hot sneaker during the drop. To backtrack, I have had a Finishline account for many years and have boosted my status reward points by spending thousands of dollars with the company. Recently, my status account was deactivated and after calling the customer service line several times, I was informed that it was because my account was flagged as a reseller. No courtesy email or phone call. I currently had 1500+ rewards points from spending my money and also a $20 reward that I used my hard earned points to obtain. It is important to note that it states nowhere on their terms and agreements that you are not allowed to purchase a sneaker from them and sell it or gift it forward. How absurd of a rule!! If I choose to sell what I purchased, worn or unworn, that is my right as a consumer! How dare they reward loyalty to a brand with banning. I have never used bots or any other scheme to purchase my footwear in store or online. I have purchased sneakers using my account for my wife, kids and relatives, of course. I will never spend time or money with Finishline again. Not recommended as I believe they cancelled my account in retaliation for discrediting their app.