Finish LineReviews of finishline.com

I will never purchase from this company again. I placed an online order back in February. When I opened the box, there were a pair of shoes with a huge dirt spot on the top of one shoe. I checked the soles and sure enough, they were dirty. I spent almost $200 on a pair of dirty shoes. Needless to say, I returned them. A couple days later, I received an email confirmation that they received the shoes and were initiating a refund that could take 5-7 business days. Well, 11 business days go by and no refund. I called and spoke to someone who confirmed that they received the return and that she couldn’t figure out why a refund wasn’t initiated. She said she sent an email directly to the department that handles refunds and that I should receive my refund in 24 hours. 3 days go by. Still no refund. I tried calling again and was on hold for 40 minutes so I doesn’t to email instead. Received an email response that was generic and said it takes 3-5 business days with no apology in regards to sending dirty shoes. I emailed again, once again a generic email that stated I just requested a refund on 3/8 (which was actually e/7) and the refund takes 3-5 business days. What happened to the email confirmation back on 2/21 that stating a refund was being initiated? It has know been 15 business days…still no refund. Still no apology for the delay in the refund, Still no apology for sending used and dirty shoes. Still sending generic responses and now turning the blame in me and saying I just requested a refund. Horrible customer service. Horrible product quality.

Poor poor poor, This is why I stopped buying from finish line in the past. Tried to get in on early access but yet again no dice. Go to my rewards and it says get access so when I click on it it won't do s__t. So tired of trying to get a release. Fix your site so that its fair for everybody just like the app says. Doesn't say anything about receiving an email just says click here to get access why even put that button on there if its not going to work. Sincerly Terrible Experience..........

Never will I ever spend money with finish line again. I have so many points for status n can never use them on the days to reserve. Their always making excuses like, “oh the reservations went out a day early then it supposed to, it was a glitch in our system.” WTH and I been waiting on this item and you guys are acting like it’s my fault or something. Smh the most noble thing to do was take the reservations from the day before when the glitch happened, discard all of those and then make ppl do it on the day it was supposed to. I WILL NEVER EVER DEAL WITH FINISH LINE AGAIN!!! I’m too loyal and spend too much money with the company to be treated in a unfairly way over and over again. Finish line count your days baby 😒🙄

NEVER buying anything from finish line again. Ordered a pair of shoes for my son for Christmas on 12/19/2021. I got an email a couple days later saying they canceled my order and that I would get my refund within 3-5 business days.. it is now MARCH 2nd, 2022 and STILL NOTHING! Everytime I call customer service they keep telling me “it’ll be refunded in 3-5 business days” it’s been almost 3 months and still nothing!! They don’t even deserve 1 star.

Customer service was horrible over phone and they don’t respond to emails. Will never order from here again. Had to contact my bank to receive my refunds.

One shoe drop crashes the whole app and website. Finish line is huge company and in all these years of business still cant handle the traffic . Release day not even worth trying. Have exclusive access good luck once again trying to get in app to claim.

Ordered a pair of 150.00 sneakers when I received the item there was only 1 shoe in the box..I sent the item back on December 11,2021 and they canceled my order stating its no longer available...still have not received my refund and everytime I call about it they give me a different day the refund was put in and tell me within 3-5 business days...this company is the worst company I have ever purchased from and I suggest buying elsewhere..

They don’t even deserve one star. I ordered 2 sweatshirts for my son before Christmas and even paid extra to guarantee it gets to me before. However, I received one shirt and when I checked my order it, it said the other one was canceled. No email or anything telling me it was canceled. When I checked their website, it showed they have the same shirt in stock and his size. I then called customer service, waited online for over 20 minutes, for the lady to tell me she wasn’t sure why that had been canceled and would reorder it for me. Plus, I had to pay for shipping, AGAIN! By this time, Christmas had passed and my son wasn’t able to get his gift. When we FINALLY got the order, it was an Adult XL and not the Youth XL I had originally ordered. Again, I had to call them and it said the wait time was 30 minutes so I decided to do the chat. The lady said to send the shirt back and once they got it, they would sent the right one out. Guess what? I just received an email that said my order was canceled, AGAIN! After checking my bank account and realizing they didn’t refund my money, I had to call the. I was on hold for 24 minutes before the lady came on the line. After waiting while she “pulled up my account@ for the second time, she said thee was an error with their system, AGAIN, and would get it shipped out. When I told her they should overnight it to me because of all of the trouble, she mumbled something I couldn’t understand and hung up as I was trying to ask her a question. Not only didn’t she answer my question, she flipping hung up on me. I was so livid! I’m so done with this company and will NEVER order from there again. EVER!!!! Horrible customer service, wait times are ridiculous and they clearly need to get their system fixed. It’s pretty sad you can’t talk to someone higher up to report these issues.