Finish LineReviews of finishline.com

This is the first time I have gone out my way to write a review Extremely terrible experience. I received the wrong style shoe and size. They sent me a label to return the wrong shoe and size and said that the original shoe I ordered is available and will be shipped out right away. The wrong shoe arrived to Finish line so I inquired about my original order. I get an email that it's in process then another email one minute later my order had to be CANCELLED! I call customer service and they tell me they no longer have the shoe or size and will issue a refund. I don't want a refund I want that original order I paid for. They kept telling me no. I couldn't even exchange for another size. They could not replace my order at all!! I go on the site to see if the same shoe and size is no longer available. It's available in every size except for size 3.5 i kids so what's the problem? Never doing business with Finish Line online system again The worst experience ever. They offered me $20 off on my next purchase to use in 30 days. I don't even want to order anything especially if I get the wrong shoe again.

Ordered a pair of shoes but they got lost in the shipping process. Understandable, that stuff happens with how much online shopping goes on nowadays. I contact finish lines customer care and get hung up on 3 TIMES after being on hold for 20-40 minutes each time. I was furious. I decide to try and contact their twitter customer care account and they were helpful. Now about 10 days later, they still haven’t processed or shipped my next pair of shoes. I keep in touch and they first say it’ll be rushed shipping and be there before the end of the week(that didn’t happen), and then they say it’ll take 4-6 business days, and now it’s 5-7 business days(it’s been well over 2 weeks). They gotta switch up their numbers for what exactly?! I’m NEVER EVER ordering from Finish Line again. Would rate 0 star if I could

Bought $172.00 Adidas sneakers as a gift 7 days later when we gave the gift they noticed that the shoe was separating and we brought it back to Finish line for a exchange or money back got neither as they stated that they can only except shoes that are not worn and can not accept a manufactures defect, they refused the return. called Adidas and was told that Finish Line is "NOT" authorized to sell their product but because the company is out of Germany there is nothing they can do to stop them. Adidas will only refund if the place you bought it is authorized, I'm lucky if I get a voucher. the Manager at the Finish Line Store was rude and did not care told me not his problem do what you need to do. This company Finish Line is the worse look at all the negative reviews on line. they also have one of the worst Better Business Bureau ratings there is. Adidas told me Finish Line is the number one complaints they get from people.

Easily the most ignorant employees and company I’ve ever dealt with. Ordered the Georgetown Retro 6’s on release day (9/3).. Order processed, payment went through. I also paid an additional $50 for rush shipping.The next day, they sent a tracking number. The label had been created. Says it will be delivered 9/8.. So on 9/6, I noticed that it was still saying waiting for carrier pick up.. Ridiculous. So I called to check. I was advised by a FinishLine rep that although UPS says it’s waiting for pick up, she could “see” that’s it will still be delivered on 9/8. A lie… So on 9/8, nothing came. I call back to customer service only to be told that the shoe was sold out. How TF did a shoe sell out that I paid for and someone advised me was shipped? I could have went somewhere else and got the shoe before us sold out everywhere. After listening to mentally challenged reps for an hour, I advised to just give me my MF money back. The next day, they email me a return shipping label… You have the be kidding me?!?!? Return what????? You guys are ridiculous . Also, stop outsourcing customer service to Pakistan, which causes even more confusion on the phone. Never again shopping with FinishLies…

I order online to pickup in store. 6 hours later still have not received an email to let me know that my order is ready. I order before 8pm.

I ordered a pair of Jordans. They sent two mismatched shoes in the box. They were different colors and different styles. The stores wouldn’t accept them because they were different so I shipped them back. 2 weeks later the same shoes arrived back at my house with a letter saying “we’re unable to process the return, as the item being returned is not on the order” Well duh Finish Line!!! You sent me the wrong shoes!! You didn’t send me what I paid for!!! Now you won’t accept them back??? Give me my money back!!!

I’ve ordered from Finish Line several times before. However I’m extremely disappointed with my most recent purchase. I bought some all white vans for my son and they had a huge stain on the heel as if someone with a dirty heel tried them on and it was shipped to me afterwards. I’m extremely irritated because he needs the shoes to wear for an upcoming family event and now I have to try to return them and hope they have the size in the store.

Been on hold for hours 3 days in a row they canceled my order without calling me paid extra for expidided shipping then reordered since they said my card info did not match zip. Worked on all my i there purchases so I did it again expired so my daughter will have shoes on the second day now order still processing for 2 day . I just want to cance estimated wait time 47 mins I have a screen shot of 4 hours 11 mins and counting. Horrible customer service horrible organization I will no longer buy at finish line anymore I’ve been shopping for over 15 20 years but time I go to a mom and pop that care don’t mind spending the extra money cause my time is worth more than 200 for 3 days. The main issue is epid ship 3 days ago I paid for 2 days suppose to get it Tuesday now looking at Friday why can I just get a full refund .