Finish LineReviews of finishline.com

Customer service is not something this company knows. I ordered items online, was charged and nothing has ever shipped. I have called twice to discuss my issue and it's like talking in circles to India. I recommend purchasing direct from Nike or using a valid wholesaler like Dick's.

I came to buy 4 pairs of shoes at the Salomon Pond Mall store, in Marlboro Massachusetts, having a bad experience with the guys who run these places...they practically ignore you and don't serve you in a friendly way...store rubbish. .. little professionalism...

I order 2 pair of Air Force 1 let’s just start with the packing was poor no paper in one of the box then the box is orange inside which stained the sneakers orange laces dirty my other pair look like someone stepped on them all bent up horrible I tried to get them replace just for them for them to say they of out of stock for my items how inconvenient timing horrible waited for my order in a timely manner and they just ruined every thing finish line will not get my business don’t even want to get into to refund process longer to get your money back “refund”

Attempted to buy a pair of shoes for my son, the shoes never got shipped and they never gave me a refund and now they say it’s too long to give me a refund, bunch of thieves is what this company is, don’t ever buy from them all they will do is steal your money, I have tried several times just to get my money back for a product I never received and they have never given it back even though the day they are going to.

I buy so many sneakers from various places and finishline is by far the absolute worst. I've literally spent about $3,000 or more this year with them and there's always a problem every time but my last order I placed on September 20th just never shipped here it is over a month later and I still didn't receive my shoes I literally had to call them to see where my shoes are at and they just apologized said it didn't ship and all they could do was issue a return. That will be the last dollar I spend with them bet that.

Wish I could put a negative star. I brought a pair of Nikes for my daughter she put them on and a instant crease. Called the store two people told me I could return and was sent two return labels. I send them back and they tell me no they can’t exchange the shoes when obviously something is wrong with the shoes. Then call to talk to a manager and it seems like they are now trying to out wait me to see if I will hang up because a manager won’t get on the phone. I should of read there reviews I see why they have such a low rating for customer service now I’m waiting for them to send me the product back when had they not told me that I could exchange them I would have contacted Nike right away. I will never shop at finish line again. U lost a customer and I will tell everyone I know not to shop there!!!!!!

I ordered a winter coat and minutes later I received an email stating my order was canceled. I had it sent to my PO Box which customer service said it could go but the decline was it couldnt now I have to wait days to get my money back on my card. They said it was my bank. No I think its bad training on your part and if things cant be shipped to a po box then dont say it can and take my money. Terrible people.

I bought a pair of shoes online that I never received after reaching out to the merchant they assured me another pair would be sent out. A week later I received an email stating the order was cancelled and I’d be receiving a refund in 5-7days. A week went by no refund so I called customer service, they then told me they issued a refund. Waited another week still nothing so here we are 6-7 weeks later no shoes no refund. I reach out by email to try an get it resolved. I receive an email back stating that I would not be receiving a refund due to too many claims of not receiving merchandise this is the kicker, I HAVE NEVER ORDERED WITH THE MERCHANT BEFORE literally never that was my very first time. I send a reply requesting proof for they are stating I still haven’t heard back. They literally stole my money and lied I WILL NEVER SHOP WITHE AGAIN. I don’t even know what else I can do I opened a dispute with my bank I still have yet to hear a result for that. I really can’t believe they can just steal your money like that and lie about previous orders with zero proof.