Finish LineReviews of finishline.com

Bought a pair of Nike Vapormax, purple shoes a week ago. Ran on the road with the shoes and the left shoe hurt my foot. Tried to return the shoes at the Freehold Mall store and the manager wouldn't take them back. I offered to do an exchange for the Flynet shoe with no success. Every running store I purchased running shoes takes returns ie Foot Locker, Road Runner Sports etc. Do not recommend buying any running shoe at Finish Line unless you're 100% sure you want it. The Manager at the Freehold Mall Finish Line wasn't very understanding or helpful.

I got shipped the wrong size shoe not once but twice. This has been the worst shopping experience of my life. Customer service was unhelpful and unable to resolve my situation besides just getting me a shipping labels to send the shoes back. This was not my error, this was the company’s error. now I have to spend my time to return the items and I didn’t get the shoes I wanted. This is a major inconvenience for me, I will not be shopping here again, and I will be telling everyone I know how terrible the finish line experience was for me. Take note, if a company/brand makes a mistake, you apologize and you fix it. You do not put it back on the customer.

customer service is located in india. i sent an email to get an update on why my package was late. they canceled my order and said it would take another 4-6 business days to receive. i purchase the shoes well it advance for a upcoming trip. now i dont have the shoes. i dont have my money either. i had contact my credit card company to report the transaction. worst company to use to buy shoes. hope they go out of business for stealing peoples money.

Finish line i onrario mills ball Worse shoe store I bought shoes from The girl they have as a manager should be talked to or shouldn’t have that position When I asked for her name she was not professional to give it I wonder why ? She knew she gave bad service I am calling Nike letting them that store in my opinion is making the brand look bad I hope Nike will exchange them I want my money back so that store can loose the sale A very upset customer

My daughter opened her Christmas gift and the white NIKE AIR MAX 97 had a pink stain on them. I took them to JD SPORTS and they refused to give me a refund because it was past 45 days. They told me that I could have put the stain on the shoe MYSELF and had to mail the defective sneaker back to finish line. I called finish line and they told me I had to contact the MANUFACTURER! What??? Now NIKE says I have to file a CLAIM??? THE CONSUMER HAS TO FILE A CLAIM WITH NIKE TO GET A REFUND FOR A DEFECTIVE PRODUCT! I PURCHASE A $100 PAIR OF NIKE SNEAKERS WITH A PINK STAIN ON THEM AND I HAVE TO CONTACT THE MANUFACTURER?? What a hassle and inconvenience let alone being told that I could have put the stain on them. DONT TAKE A CHANCE ORDERING NIKE FROM FINISH LINE. THIS COULD BE YOU.

Purchased two items for Christmas gifts on 11/26 . Decided that one was not needed, took it back for refund. Received refund on the item but did not get original purchase receipt back. After Christmas went back to try and return the other item and was told we could not return with out original receipt. Was purchased with credit card. Would not even give store credit. Called customer service number and was on hold for 35 minutes , when finally connected was cut off and and had to call back and wait for another 33 minutes. Finally talked to someone with hardly no understanding of English language . Finally she stated she would email me with a return voucher. Then received a phone message later that she needed more information? I am retired from 49 years in retail and have never experienced anything like this in my life. All we wanted was a refund or store credit for the return rd item. Have credit card statement showing the transaction.

Ordered for in store pick up which stated there was plenty and after holding my money they canceled the order. The store said they haven’t seen that item in there store, so it’s not like someone beat me to the last one. Any orders not recommended.

Finish Line customer service sucks.I called about a cancel order and why they didn't return my refund. I got 3 different ppl saying 3 different thing and on top of that they all hung up on me. And then when I called back to speak with a supervisor they left me on hold for so long. I will never shop here again. And I hope no one else does. They full of crap.