Finish LineReviews of finishline.com

I ordered a pair of Nike pants that were $90 on Jan 4, 2024. And I checked the status of my order today and it says cancelled, I also did not receive a refund. I tried calling customer service, but the wait time was 65 minutes to speak to someone. Finish line has 1 star reviews for a reason. I’m no longer a customer.

I paid for Upgraded delivery, and it arrived one week late, the same time that was estimated for free delivery. Every time I tried to use their "live chat" feature on their website, it said live chat was not available and took me to a virtual assistant, which could only give me the tracking info I already had. I called their customer care line and waited on hold for 45 minutes before hanging up. I will never purchase from Finish Line again. The minimal savings are not worth the headache.

Ordered Nike Vapor Max 2023 (Women); this was showing ‘processing’ for over a week and then FL canceled the order—no explanation or email but my credit card is still ‘holding’ this amount for who knows how long….ridiculous! Called from Wednesday through Saturday periodically and each time was saying 90+ minute hold times!!!

Placed 2 different orders, one in Nov '23 and one in Dec '23. Both orders said they were "official" and then one week to 10 days later, they were canceled "unexpectantly". These orders were both for gifts and I could have looked for the items somewhere else had I known Finish Line was going to cancel the orders. That is poor customer service. Won't happen again!!

Scam!!! They literally took my online order back without processing refund! I returned my online order in store on November 30 for quicker refund as their return policy says. They took my shoes and since that I haven't received my refund yet. No information about my return. I went back to that store to know where my refund is and the manager said that FedEx picked my return up but hasn't scanned it. Scammers! Can't reach anyone by phone or chat. The store location that I returned my online order is 10250 Santa Monica blvd #2530 Los Angeles, CA 90067

If I could rate a ZERO I would give that to Finishline for the grief they have caused me!!!! Never buy from finishline unless you are willing to get robbed without a gun. It was the week before Xmas I never received my order. After several calls of holding on for two hrs at a time and emails not responded to I was told their system shows package was delivered already. I explained I don’t have any package they said they couldn’t guarantee re shipment by Xmas all they could do was issue a refund but that would take days and it would be after Xmas. Reluctantly I agreed but then that never happened so again the numerous 2 hr hold phone calls and e-mails were done again only this time I was told with no explanation their back office decided they weren’t giving me the refund because the system said the package was delivered. They even emailed me a refund email from the recorded initial call offering the refund. They refuse to allow me to speak to their back office and said they would notify them I don’t like their decision not to refund me and ended the call. This company is disgusting thieves and I will be reporting them to the Better Business Bureau & my credit card company

Finish Line has taken everyone's money over the holiday and did not send any merchandise! If you don't have the ability to fill the orders then DON'T TAKE THEM!! You can't get through to customer service because too many people are complaining!! You guys suck and you need to give anyone who did not get their items by Christmas their money back!! Y'all are crooks!!

Difficult if not impossible to reach a live representative to resolve shipping status issues. Poor communication, inventory management and shipping operations. Items noted as “shipped” had still not been delivered to USPS after 7 days of me being notified item had shipped and representative had no idea when this would be resolved - rep stated they could not find any information in their system. I learned the Second item was out of stock only after speaking to the customer rep. This had not been proactively communicated even though the order had been in place over a week. I am awaiting refund as I cancelled my order. Ready to dispute charges with credit card company if not credited within 72 hours which is timing provided by customer rep. This operation is a disaster and would not recommend wasting your time and money on this disreputable business.