Finish LineReviews of finishline.com

Worst customer service on the planet. promised delivery before Christmas 3 times re-ordered twice. This company is a joke.

Horrible Experience. I ordered shoes on December 14th. Shoes sat for a week awaiting pickup. I spoke to someone and they cancelled that order said it got lost and put in a new order. Same thing happened they never shipped. I was told they would be here by Christmas. Called customer care. Lady was vague and gave me an all new tracking number and now those shoes are awaiting a label. Today is the 23rd. Still no shoes. Starting to think I will never get my order.

Absolutely terrible experience. I ordered shoes December 6th they came in December 12th which fast shipping was nice. They sent me the wrong shoe and the wrong size wrong everything. So I called and they said that they could shop me the correct shoes. I spoke to 3 different representatives and they had never shipped my original shoes and the communication with returning was different from each rep. It is now December 21st and I STILL don't have the correct shoes I ordered. I called to ensure that they would arrive before Christmas and they said that the order is still awaiting a label. I was so upset because the previous rep told me that I would receive my shoes by this week. Completely dissatisfied.

I order two pair of sneakers one pair was shipped but they weren’t what I ordered the second pair sat not shipped for five days so I can’t my order 4 day past my refund was not even approved. They had the nerve to tell me to contact my bank for what

i ordered some vans for my son on 11/16 they shows got delayed in shipped and finally said delivered on 11/21 when we went to check no shoes now it’s 11/25 and still no replacement no anything i need my sons sneaker please help

The online store or website is a scam, they will get your information and credit card. My experienced was I already put my credit card information then it said im going to click the review of what I purchase then suddenly showed a message that I have to wait due to the traffic because there was so much transactions. I go back to the information and it's gone.

My return package shipping has been received by their warehouse on Oct 4th. Didn't get my refund after 2 full weeks. Decided to call the customer hotline. The refund experience is close to a scam. Called customer service four times, each time I provided every possible details, my address, email address, phone number, order number, tracking number, date of receipt of return package, zip code, the address of the store where I returned the item, whether the manager swiped my card, did the manager send the item to warehouse A or B etc. etc.. And every time my line got cut off before the customer service rep could confirm that I will receive my refund. Also everyone of them talked like it is somehow my fault that they do not have a record of the return progress (strangely I did receive email from their system confirming the return package shipped, tracking, receipt etc.). Their behavior is so consistent that I am almost 100% sure that they are trained to do this to annoy customer so that customers give up their refund.

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