mario L.
Love their handbags
Love their handbags

The first AI-led fashion house where you decide what we produce.
FINESSE (finesse.us) has 92 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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mario L.
Love their handbags
Becky
Loved the denim jacket! Super flattering and reasonably priced. Also the cargo pants were comfortable and the perfect fit. Arrived same week!
Hosé B.
Absolutely SHIT quality with way too high prices. This is basic china/shein ultra fast fashion with LOW quality materials. Im so mad that i spent almost 800€ on this crap. AVOID.
Response from FINESSEMar 27, 2026
We’re so sorry to hear how disappointed you are with your order — that’s never the experience we want anyone to have, especially when you were excited to receive it. We really appreciate you taking the time to share this feedback, and we take concerns about quality very seriously. We’d love the opportunity to make this right and take a closer look at what went wrong. If you’re open to it, please reach out to us at [email protected] with your order details so we can help resolve this for you as quickly as possible!
Ethan J.
J'ai reçu ma doudoune en bonne état, livré avec une pochette pour ranger la doudoune,2 stickers et un sachez avec 6 patch du logo de la marque de différentes couleurs. Le site et fiable je suis très satisfait je recommande très fort se site .
Emma
I ordered something and then realised I already have it, woops, so I send them an email asking them to cancel the order, they responded within minutes and helped me out amazingly.
Gwen K.
Edit - the customer service team got back to me and sent a lovely email. Very helpful - thanks so much! I love the coat I ordered but it's the wrong size. The returns form online keeps bringing up errors so I contacted customer service but no reply. I've followed up and still nothing. I'd really love some help if possible as the coat is really lovely!
Kristi
Ordered a £130 coat from here thinking it was coming from an actual shop but it is actually coming from China and is basically a drop shipping business with shein clothing. After 2 weeks and the tracking still showing it being in china I put in a refund request. Stay away.
Response from FINESSEApr 2, 2026
Hi Kristi — We’re really sorry this was your experience. We totally get how disappointing that must have been, especially waiting that long and not getting clear updates. We also want to clarify that we are not a dropshipping business. We design and source our own pieces, and we’re continuously working to improve both our product quality and overall customer experience. Since then, we’ve made some big changes behind the scenes, including upgrading our shipping partners to make delivery way faster and more reliable. We’d honestly love a chance to make things right. If you’re open to giving us another shot, feel free to reach out at [email protected] — we’ll take good care of you. Appreciate you sharing this feedback.
Sydney P.
There was a delay on the dress I purchased and the customer service was amazing and professional. Mackenzie reached out to me and helped! Seems like a brand that really cares about their customers.