FINESSEThe first AI-led fashion house where you decide what we produce.
FINESSE (finesse.us) has 92 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cory P.
Tough experience - was shipped the wrong item. They verified that it was their mistake. Then charged me the shipping fee to return! Wow - no words
Response from FINESSEOct 22, 2026
We’re so sorry for the mix-up. This is definitely not the experience we want you to have with FINESSE! 💗 You should never have been charged to return an item that was sent incorrectly due to our mistake. We definitely want to make this right and will be reaching out to you directly asap!
Virginia H.
I finally ran out of patience for Finesse. I ordered several items and 2 of them came completely damaged. Also noticed they all came from China. I then wanted to return several of them only to find out 1 of them was marked "ineligible for return" - this was never marked anywhere during the purchase. I emailed support and they were robotic, unhelpful and still did not send me the updated return label. Avoid this brand at all costs!
Response from FINESSESep 17, 2026
We’re so sorry to hear this and completely understand your frustration. 💗 This definitely isn’t the experience we want for our customers. We’d love the chance to look into what happened with your damaged items and return, and make sure you’re taken care of. A member of our CX team will be reaching out to you directly so we can get more details and help resolve this.
Ann
My husband brought me a few pieces that I had my eye on and so glad he did. Loved the quality and how everything fit. Will be buying more in future!
Honey P.
Terrific clothing delivered in style. Once you know your size it’s great! Love the packaging - delivery times for UK are good too.
Rock
Love the unique designs and styles this clothing website carries. The clothing are on of a kind pieces that truly make you stand out of the crowd. Statement pieces that are a MUST HAVE! One of my top 3 favorite online shops!. #SLAY #SNATCHED
Grey H.
Finesse has great clothes, and customer service. Almost everything I've got from there is great, and anything that wasn't was easy to send back!
c D.
The clothes are fashionable and reasonably priced. My girlfriend sends me the bag with items she likes and I have no problem pressing buy
Candice W.
I shop finesse year round, BUT I always get my birthday outfits from this site. I love the product and the materials are great quality. Clothes are true to size. Shipping is always on timely arrival.
