David
Scam subscription and no refund. Hopefully now sorted
I ordered some supplements and unknown to me, there was a hidden subscription obligation somewhere in the order. I would never sign to a subscription order. The company are also refusing to honour their returns policy on the items. Be very wary about buying from this company. There are several other reviewers who have fallen to the same con. In light of this review, the company offered me a full refund, that was 3 weeks ago. Despite follow up emails and further assurances thanking me for my patience, there is still no sign of the refund. I have today received a phonecall from Ron who has promised me a full refund. I hope this will resolve the issue. Everyone makes mistakes, it is how these mistakes are rectified that shows true worth. Further update soon I hope where I can delete these comments. Full refund received but they only paid it on condition that I improved the review.
Response from FineRoot OrganicsJun 8, 2026
Thank you for raising this David and we are truly sorry to hear you feel this way. We want to assure you and all of our customers that our subscription terms are clearly stated during the checkout process and we would never intentionally mislead anyone. That said, we take every concern like this extremely seriously and we absolutely want to make this right for you. Please contact us directly at [email protected] or call us on +1 307 291 0751 and our team will review your case personally and work towards a resolution as a matter of priority. We look forward to hearing from you. 🙏❤️ — FineRoot Organics