Steven B.
Beware of subscription
My issue with this company is that their promotion included a subscription that wasn’t obvious when I placed my order. Looking at reviews it would seem that many others have also had this experience too so I would warn prospective customers to beware of placing orders with them. Though possible, it’s not that easy to cancel the subscription once it’s in place. Since placing this review I’m pleased to report that my issue has now been fully resolved and Fineroot Organics customer service has been very responsive. Maricris has kindly cancelled my subscription and initiated a refund on my refill order. Many thanks Maricris.
Response from FineRoot OrganicsJul 28, 2026
Thank you for taking the time to share this feedback. We want to clarify that the subscription option is presented clearly at checkout, directly above the "Add to Cart" button, with the wording: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This appears in the same checkout area and font as the rest of the purchase details. Subscriptions can be cancelled at any time through your customer portal — simply click "Manage Subscription" at the top of our website using the same email address used at checkout, and no further orders will be shipped or charged. We do take this feedback seriously and continue to look at ways to make this even clearer for every customer. If you have any outstanding concerns, please reach out to us directly at [email protected] and we will be happy to assist. 🙏❤️ — FineRoot Organics