Sunrise is a metabolic health company that is on a mission to make access to the most effective, cutting-edge weight loss medications available to all.The Sunrise doctor-led & individualized weight loss program helps people seamlessly get access to clinically-tested weight-loss medication that has been proven to help people lose 15%+ of their body weight on average.
Sunrise (findsunrise.com) has 343 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Personal Care · Costa Mesa, California
Excellent
Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent
Personal Care · Los Angeles, California
Excellent
343 approved reviews, newest moderated first
Treyvon E.
Going on 3 days now no response to none of my emails at all only received a receipt and automated email form about sending in docs i sent the docs and bow haven’t heard anything else but another random email that said i chose to pay with cash and i clearly input all my insurance info it seems fraudulent i guess ill update if anything happens
Stephanie H.
I emailed about a prior authorization needing sent, I received a response in the middle of the night requesting my insurance information. I promptly responded with that information. It has now been 4 days and I have sent a couple follow up emails as I have checked my insurance information still no prior authorization has been sent and no one is responding to my emails. Pretty poor customer service.
Response from SunriseJul 17, 2024
Hi Stephanie, Thanks for sharing your experience with us! It does look like you've sent multiple messages and that unfortunately pushes your initial request further down our queue. We're so sorry about that delay! My teammate reached out via email and it looks like you've connected. If there's anything else you need, just shout and we're happy to help! Be well, Summer
Josh
Great communication. Easy to use.
Rick P.
Very easy to work with. Great place
Jamie O.
I was interested in this program and I did the quiz very well but the unfortunate part is the doctor started say ( are you unwilling to lose weight) I was confused at first and I try to say yes and I got (we reviewed you’re case and unfortunately you are not a good candidate) like tf do you mean I try saying yes I wanted to lose weight and start the process so I texted back and no response. If people wanted to join that program don’t you think that they want to lose weight. I need a response now.
Response from SunriseJul 15, 2024
Hi Jamie, This is Summer and I oversee support here at Sunrise. Thanks for sharing your feedback with us here. Could you please reach out to us at [email protected] for assistance? We have reached out a few times but are waiting on a reply from you. Looking forward to connecting! Summer Team Sunrise
Meilee I.
Really fast response from the providers as well as the customer service team. They were really helpful and offered several options.
shayla R.
Was interested in starting with this program but the questionnaire they have set up they force you put your insurance information in and they automatically do a PA on ur behalf which I can appreciate, however not everyone needs a PA approved as I already went through that process with my insurance and already have a PA approved and there is no way to bypass that insurance part i even reached out to Cynthia via email to see if I could just upload my approval letter from the insurance so that we don’t have to waste time on a Process that was needed to begin with she never responded..well i guess I will go to push health.
Response from SunriseJul 15, 2024
Hi Shayla, Glad we were able to connect outside of TP and thanks for sharing your experience! We wish you all the best on your weight loss journey! Be well, Summer Team Sunrise
Blu'Main
This is a scam....I don't believe none of the 5 stars on here they a scam too...I'm highly pissed....my bank had to make it right because of this fraudulent show case...tf
Response from SunriseJul 12, 2024
Hi there - we haven't been successful in getting in touch with you, but please reach out to [email protected] so that we can help!