Lola L.
Elevator was broken
I THOUGHT THE LADY BEHIND THE COUNTER WAS VERY NICE UNTIL MY HUSBAND ARRIVED TO MOVE IN OUR THINGS FROM A 3 BDRM CONDO TO A 2ND FLOOR STORAGE UNIT..... TO FIND THAT THE ELEVATOR WAS BROKEN AND IT HAS BEEN BROKEN FOR WEEKS AND THE YOUNG LADY BEHIND THE COUNTER FAILED TO NOTIFY US OF THIS WHEN WE RENTED THE UNIT IN FACT WHEN WE WENT TO GO LOOK AT THE UNIT WE TOOK THE STAIRS BECAUSE SHE STATED THAT IT WAS JUST 'EASIER'.... TOTALLY UNACCEPTABLE AND I WILL BE MOVING MY THINGS AS SOON AS POSSIBLE.... VERY DISAPPOINTED
Response from Find Storage FastJul 10, 2015
Hi Lola, We're sorry to hear that your experience with the storage facility was not a good one. We will reach out to the facility manager to see if they can rectify the broken elevator and treat customers from FindStorageFast a lot better. Thank you so much for leaving us your feedback so we can make this experience better for future customers!

