Jimmye H.
Update to original review
Update (April 4) : After several calls and emails, I reached someone at Orbit based in the States who emailed a person who could solve the problem. They even cc-ed me on the correspondence. Because the item appeared to have gotten lost by DHL (a shipping service), the item was resent through Fed Ex and I received the item within 2 days of that call. (March 23) The Orbit was ordered through “ViewMyDeal” when it was featured on The View. To be fair, I’m not sure if all the problems would have occurred had I ordered directly from Orbit or Amazon. PS- I sent two updates through Trustpilot saying I had received the item and the problem had been resolved. So I’m not sure why Orbit never recieved a reply. I do appreciate that they read the review and reached out to solve the problem . Original ( March 21) Terrible customer service! I ordered an Orbit on March 12. The company charges shipping. The item was to be shipped March 15. A label was created but then NOTHING! Supposedly it was to arrive March 20. Of course it didn’t. Three different emails were sent asking about the item . NO RESPONSE! I tried calling. I’ve left a message. This is terrible service!