OrbitReviews of findorbit.com

I wish I had come to TrustPilot before I bought the product. I've had the tracker for less than a month and the device that attaches to my eyeglasses is wobbly already. I wrote to customer service and got back a response asking if I had used the adhesive supplied with the product. I wrote back that I had and now--silence.

Fungere virkelig dårligt, og den glemmer hele tiden kortet over huset, så den skal nulstilles hele tiden. Og lige efter den er blevet 2 år gammel virker den slet ikke mere.

Bought Orbit Glasses EU on their website. Fast shipment to Germany. Battery cannot be charged, thus only responsive/trackable when connected to charger => useless. Contacted support twice => no reply Contacted sales to get RMA number =>no reply

This is a terrible product, I think it may actually be a scam. The product does not hold charge for more than a couple hours. The customer service is horrible and they refuse to allow return although they do have a return policy. I am giving up after 4 to 5 back-and-forth emails with the customer service team. They take several days to respond and continue to refuse to help. It was a huge mistake to purchase.

Well it looks like I'm not the only one furious at their horrible customer service. I have no idea if this device (the so-called eyeglass tracker) actually works or not because after six or seven emails to Customer Service went unanswered, I gave up. Then I finally got a response in which I was promised a video that would assist me in the answers to my questions -- and of course I never got sent the promised video email. When I asked her why it had taken her so long to answer my emails given that I had been writing for over a week she said she was out of the office. So does that mean they only have one customer service person and there's no coverage when she's not available? Terrible terrible terrible company!!! do not buy!! This crappy Little device may or may not work but you would never know it from the instructions, which are incomprehensible and obviously written by somebody who doesn't speak English. They do not answer their phones; they do not answer emails; and when it failed to work after my first use of it I spent hours searching for a so-called reset button which was nowhere to be found and I finally discovered that was because it's hidden underneath the place where you paste it onto your glasses. Which means that if you have to reset the device, which I immediately had to do after it worked for five minutes, you have to tear it off your glasses and they give you exactly 3 little teeny weenie sticky pieces for the lifetime of the object. If it needs to be reset every couple of weeks it'll be good for about a month and then you'll never be able to use it again. A total waste of $40.

I spent $608,200 at this electronic store, expecting high-quality products and reliable service, but it was a disaster. The items were faulty, and returns were met with hidden fees, endless delays, and fake excuses. Customer service was useless, offering no real solutions. Thankfully, the name in my bio helped me recover a significant amount. Without them, I’d have been left with nothing. Avoid this store—they’re nothing but scammers preying on customers.

Faulty product. Did not alert either one of us when left behind. I can see their new home with whoever found my $300 pair of glasses. So what?

The product did not work when I received it. Numerous emails back and forth with the help desk. Including numerous responses that the ticket was about to be closed if I did not respond in 24 hours, always when I was awaiting a response from them. I'm assuming the ticket is now closed without my being notified. Asked me to send me a video of my trying to get the device to work, which is a first for me. Said they would send another device last month. Nothing yet. It's March and this all started in November. I'm more concerned that I wasted so much time emailing back and forth than that I lost that money. I was willing to return the device for a replacement.