The SPOT product family uses both the GPS satellite network to determine your location and the Globalstar network to transmit messages and GPS coordinates to others including an international rescue coordination center.
SPOT (findmespot.com) has 139 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Charles
This company is a rip-off. they say you can deactivate at any time, but when i tried to reactivate my account, they charged me TWICE, once to re-activate, then they added a FLEX charge that is equal to 2 more months. they insist it is to allow me to deactivate at any time, so it is really just double charging even after i pay a fee to reactivate my account. i'm sorry i bought the device.
SILVIA GRISELDA H B.
I’ve been using SPOT Gen3 and Tracker since 2013. Plain Tracker/Tracer for my Down Syndrome son - to keep tabs on him as he moved around on our 600 acre ranch in the Alaska wilderness. Worked ok for that need. I found an app called SPOT BUDDY which worked great since they use Apple Maps for our area and it was clearer than the google maps. The SPOT app is crap btw. SPOT GEN3 was ok but granted - we live in the boondocks and satellites/GPS coverage are not super. Many times folks/friends did not get my messages. They could track me on google maps and I used premade texts as to my whereabouts. Never had to use SOS or even Help from friends. The concept is ok but business practices are definitely shady and unprofessional. To second some of the negative reviews that go back to 2014: - Almost never answer texts on their website by or emails. I’ve only been able to get a human ONCE IN ALMOST 10 years. - Unexplained duplicate $40 charges on my card. When I FINALLY did get a person on the line they tried to barter and haggle with me… unprofessional 😩 Nevertheless I kept the service until I lost my SPOT3 on the Alaska range. Now it’s impossible to cancel my subscription bc they are either out of business or completely fraudulent. 😱 I might have to change my card if I see another charge on it. Looking for another GPS tracker that won’t break my wallet n or get a RockyTalkie radio. Frustrated in Alaska 2/2023
MV
Wish there was less than one star. Went on a monthly plan, they claim it is a yearly contract. Paid for device separately and still locked into service contract with no service. SCAM COMPANY STAY AWAY
Sharon G.
Been battling to get my refund. I have a letter stating they are refunding amd no refund still. I will dispute it and send all proof. No cust service person can help and just repeat the same BS. Do not use this company.
Øyvind L.
Was not able to stop service. Stay away from this company . Had to order new card
Ian
I called the phone number and all I heard was heavy breathing. Called back and was placed on hold for 15 minutes before hanging up. Placed an order with "free 2 day shipping" the unit was never received after 14 days. Still waiting for a resolution.
Robert
Overcharged us $120 a year for many years. Do not want to issue a refund.
Ch
Awful customer service. Cannot write coherently, and said "since you are complaining..." which everyone knows is not proper form. Product needing a monthly subscription was not at all obvious from the product listing. Then finding out they charge a $30 activation fee on top of a large fee to not do a yearly subscription was a bummer. This is not doable in today's economy. Customer service rep was totally condescending in his attitude (Carlos) about how safety was worth it. Well, yes it is, if you have the money. But this is so tone deaf to most of us struggling to feed our family. Will be returning the product
