FilmsjacketsReviews of filmsjackets.com

No offense but I didn't get the correct jacket the leathering is fake and there's extra pockets and there's a badge on the jacket and the collar is wrong and the zipper is wrong and the jacket is uncomfortable

Absolute scam. Do not purchase from this company. Professional looking website but it’s all fake. I ordered a $200 wool jacket. It was poorly made out of some fake fabric - definitely not wool. The jacket is not properly sewn and does not button properly. The material is stretched out and doesn’t lay properly. I immediately requested to return the jacket for a full refund after I tried it on. Despite the website saying that refunds are permitted if tags are attached and the request is made within 5 days of receipt of the purchase. They have avoided my request for refund and said they would allow for an exchange. I gave up trying to get the refund and finally tried to exchange the jacket for another of the same size. There is no phone number to talk with customer service and to date (over a month later) they refuse to respond to my email requesting the correct address to return the jacket.

I ordered the War Doctor leather jacket, the images looked fairly good but communicating with them was like pulling teeth through the entire process. Their customer service is terrible. After a few days one of the buttons popped off, then upon closer examination all of the buttons are poorly attached. They wouldn't respond to any of my emails. It also seems that real reviews never get posted on their sight, only favorable ones. Ended up paying a local tailor to put new buttons on it. The quality of the received item ends up being far below what one would expect for the prices they charge.

I ordered a coat and got the confirmation. Then was told it was stuck in the shopping cart and hadn’t gone through so I was asked to order another. So I did. I was charged twice for two coats, both of which came. I accidentally ordered the wrong size so I emailed and asked if I could return one coat and exchange the other for a larger size. I got an email saying they look into it and then nothing for weeks. When I emailed again and just asked politely for an update, all I got was a quick 2 sentences to refer to the return policy and that there would be no refunds or exchanges.It feels like a scam since I was tricked into buying a second coat and now they won’t be helpful. Do not use this company.

I am trying to return a jacket since 22.11.24 - with the first two mails, they didnt reply - then they kept asking for the "why" oder offered a redo instead of just giving me the "hassle free return" informations, as they plead on their website. Will never buy from here again.

The product was horrible. Cheaply made with an iron on patch. Was not at all as described. Communication with the company was equally bad. They refuse to give refunds or returns. Once I stated that I wanted to return the jacket for a refund, all Communication stopped. (((DO NOT BUY FROM THEM))). I should have read reviews.

Terrible experience with this company. The lack of communication resulted in my order being lost. I placed my order and received a confirmation. After that, there was nothing. My order was shipped and I was not notified. I reached out after several weeks of waiting, to learn that my package had been shipped. I never recieved the order. The communication to resolve the issue has been terrible; they don't follow through. The only option is a replacement but through the same carrier, which I was uncomfortable with. I would not recommend this company.

I wish I had read these reviews about FilmsJackets before ever dealing with them. Product not as described as shown on the website. Not delivered in a timely manner. (Was late) Shipped from overseas, not USA, and then charged for shipping, duty and taxes. Should have never dealt with these guys! Stay away.....