FileWaveReviews of filewave.com

For the most part, everything works great. It is nice you can add LDAP user groups, you just cannot add LDAP users, you have to add them as a local account which will not have the LDAP users password.

VERY DEPENDABLE, WE LOVE THE EFFICIENCY

Filewave is a robust MDM, and to the developers credit, they work very hard to implement as many features as they can, stay current with both Apple and Google in terms of managing devices, and innovate where they can to offer a great experience in managing your fleet of devices. There are many things they still need to do to make it a super stellar product: Key on my list are three things I would love to see: 1. Organization in the filesets Pane ( the ability to Color Code Filesets / Fileset Groups, being able to add Enclosing folders ( that cannot be accidentally associated to a client, but can just group filesets and fileset groups in a single place). 2. A better client piece experience, including a way to from the Client Info window, to send remote messages to the client ( Hey I'm logging in, Hey I need to restart the client, etc) and a way to from the Client Window Auto Kickstart the client when it isn't connecting to home. 3. Better division of tasks in the Profile Creation Setting. Several profiles are "lumped together" and should be broken out, to allow some settings to be separately managed. Where Filewave though keeps it self from being a five star company is their customer service / technical support, which is often haphazard, confusing, and sometimes non-existent. Their online Knowledge Base needs to be revised, with an emphasis on being a response to a customer's questions, not just a "brain dump" of Wikipedia style articles that often confuse, contradict, or do not elaborate on their topics ( ex. A step by step tutorial on Customizing the App Portal Kiosk with Video Walk Through desperately needs to be created, Troubleshooting articles are hard to find and comprehend, and some aren't even complete ( issues with Backup, Issues with Duplicates in the Database, Issues with Boosters not talking with the Filewave server are prime examples). And then the support agents: There are agents that are very good at their job, five in particular that provide great customer service, are willing to listen to your concerns, and do their utmost best to walk you through the intricacies of their product and are patient to your questions and work to try to find resolutions. These five should be training the other support agents in the support team how to interact with customers, how to address customer issues, and how to provide support. But if you don't get one of these five, it can be a crapshoot or frustrating, to get an issue addressed. I'd also like to take time to acknowledge and thank the Filewave Forum on Slack. It has been a tremendous help and I have turned to it when I've had issues that couldn't be resolved through FW Support. I would encourage any Filewave users to join the Slack channel for Filewave, the community of users really pull together to help each other with troubleshooting issues with the product and is a positive place to help foster an understanding of the product and engages users to continue working with the product positively. It is the Therapist, if you will, to address the "marriage" of customer and Filewave ( the Product), lol. And has been a good source of helping to maintain that healthy relationship and love of the product. I would rate it 3.5 stars out of five, and it would be one of the three recommended MDMs I would recommend to a colleague / potential client if asked.

Fast turn around. Thank you!

Awesome service as usual.

Very fast with response and provided exactly what I needed.

Good Job, Thank you! I prefer a phone call over chat.

Michael is courteous and he knows his stuff. Resolved the issue in a matter of mins. Thank you!!