FileWaveReviews of filewave.com

I haven't been able to manage my devices for a week now since I upgraded to 14.0.2 (I tried 14.1.2 also, no dice). The support person told me that I shouldn't revert my snapshot because "it's not recommended" even though as a part of your KB you tell people to create a backup before performing an upgrade presumably for this express purpose. The support model of "remoting in and controlling your computer" is not something I like, I prefer to have someone walk me through it rather than someone do it for me. I learn nothing that way. I asked the support tech for an update from Development (who my problem was passed to) a few days ago and she passed the message along but no one has updated me on anything. So not only has my problem not been resolved, I have received no indication that it is even being worked on. There are some things to like about Filewave, but I am not very happy right now with the support or the program.

Doesn't handle system updates very well. Tries to install ALL updates for any device in a group that was needed to All devices in the group. Often does not install all of the needed updates, requiring the manual installation of those updates. Simple issues are resolved quickly. Other issues take a huge amount of time to resolve. I have spent so much time providing feedback for ongoing issues, I begin to wonder if I was being used as a beta tester. They could do much better, but honestly they don't. Over the years I have used this product, I have had to abandon most of the features and mostly any more only use the application reporting functions. This is most disconcerting considering the hundreds of hours I have invested in this software.