Filastruder is an at-home filament machine that turns plastic pellets into spools of filament, and is the world's premier DIY filament maker.
Filastruder (filastruder.com) has 20 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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John O.
Every 3D printer I own has been imprinted with the thoughtful support of Filastruder. They are the opposite of the Big Box stores. If you need something special, they'll order it for you. If you make a mistake, they'll help you make it right! Filastruder is wonderfully supportive of small time makers and machine designers, and the world is better with them in it!
Colt
The Filastruder team is hands down one of the best retailors for 3d printer parts and related CNC type machines. If you ever have a question, they are quick to answer and share in their many years of experience and get you pointed in the right direction. All my 3d printer builds and parts come from Filastruder, and I've never had even remotely a bad experience with the team or any shipment, 10/10.
Barry
They have always shipped super fast!
Darth V.
It has been 3 business days since the order and no tracking or update, so we emailed for an update. Here's their rude reply: Receipt is in the email you just replied to. Tracking comes once it ships, as was/is stated at the top of the website, lead time is 2-3 business days.
Andrew Z.
I ordered 2 nozzles with a total cost of $119.98 with free shipping. I was shipped one nozzle and given a refund for the missing nozzle. I was not given the choice to cancel my order or wait for the second nozzle that was in stock less than 1 week later. I need 2 of these nozzles to be able to complete my project. I asked for the second to be shipped at list list price and have the order fulfilled per my first order which would have been 2 nozzles at the total cost of $119.98. My original transaction shows this amount and 2 nozzles with free shipping. I was told no as one nozzle does not meet the minimum of $100 for free shipping. The should not have sent me an incomplete order unless I agreed to it. They emailed me after the order was shipped so I had no choice in this matter. Tim has not provided good customer service from the company. I have disputed the transaction with Paypal and I am waiting for a response. I have all emails showing I tried to resolve this with kind and I received no help. I will be reviewing this company in every online portal that allows it. Good luck if you choose to deal with them. I will edit this review if Tim from Filastruder wishes to honor the original order price for the 2 nozzles as ordered.
KB
Having been a customer in multiple capacities over the last 5 years I can say with confidence that Tim and team are some of the most dependable in this space. They are passionate supporters of the open-source world, to boot!
GP
Open box items, with visible damage on most of them. Arrogant customer service. There are several other vendors for these exact items, at the same price point, who are more professional. Use them instead and save yourself the pain.
Jason
I have an aging Prusa MK2 and bought parts from Filastruder back in 2019 and again now in 2023. There is no phone number listed on the website, but Tim responded to my many questions about various parts I needed quickly. In fact, I ended up sending 14 emails to him to figure out details of the new revo hotend to retrofit in my Prusa. Questions all answered promptly, and package shipped the following day. I've never had a bad experience with this company and would recommend.
