FilastruderReviews of filastruder.com

It has been 3 business days since the order and no tracking or update, so we emailed for an update. Here's their rude reply: Receipt is in the email you just replied to. Tracking comes once it ships, as was/is stated at the top of the website, lead time is 2-3 business days.

I ordered 2 nozzles with a total cost of $119.98 with free shipping. I was shipped one nozzle and given a refund for the missing nozzle. I was not given the choice to cancel my order or wait for the second nozzle that was in stock less than 1 week later. I need 2 of these nozzles to be able to complete my project. I asked for the second to be shipped at list list price and have the order fulfilled per my first order which would have been 2 nozzles at the total cost of $119.98. My original transaction shows this amount and 2 nozzles with free shipping. I was told no as one nozzle does not meet the minimum of $100 for free shipping. The should not have sent me an incomplete order unless I agreed to it. They emailed me after the order was shipped so I had no choice in this matter. Tim has not provided good customer service from the company. I have disputed the transaction with Paypal and I am waiting for a response. I have all emails showing I tried to resolve this with kind and I received no help. I will be reviewing this company in every online portal that allows it. Good luck if you choose to deal with them. I will edit this review if Tim from Filastruder wishes to honor the original order price for the 2 nozzles as ordered.

Open box items, with visible damage on most of them. Arrogant customer service. There are several other vendors for these exact items, at the same price point, who are more professional. Use them instead and save yourself the pain.

Bought a DUet 2 wifi board that had some bad connections on the wifi module. When I contacted them about getting an exchange I was told I had to post my issue on the Duet forum. After a day of waiting for someone else to solve their problem I was told to be patient. I had one of my techs fix the board for me and now it works great. To bad Filastuder didn't want to deal with my issue like a creditable company would. I also wonder how a forum was going to fix the solder connections on my brand new board that needed repaired out of the box. Be ware when dealing with Tim.

Stubborn, unclear customer service... theres no phone number to actually speak to someone and any decent company will list/give a phone number... buy else where!