FieldEdgeReviews of fieldedge.com

The product has room for improvement but their support and success employees are amazing and we didn't have that at our other software and makes up for some of the gaps.

Been with field edge for 3 months with problems starting day one. Customer service is non-existent as any problems that we address are answered with we opened a support ticket. We then hear nothing. Tried to cancel the contract due to issues and were told no that we would have to pay out the remaining of the contract. We are switching to a different software and having to pay the monthly fee to fieldedge for the remainder of the contract, even though it never functioned as presented. I highly recommend that you use a different software.

Based on our experience, we would strongly recommend others be very cautious before signing up and find a different software program.

Worst customer service ever! We have had them with our business and have had LOTS of issues and our support representative won't even email or call back. Missing downloads, wrong invoices, things not saving, problems with data for field techs. We have proof and documentation and no one listens.

Field_Edge Scams All Users! We have calls to submit and process, but Field Edge is not letting us do anything, at all. They will not even return any phone call. All of our service is done thanks to these scammers! May God so strongly discipline these forgers!

We have been using FieldEdge for about two years now. There have always been technical issues, but in the last year the issues are becoming more and more of a problem, both in the office and on the techs mobile devices. Customer service is also bad, and every time we contact them with a problem we are made to feel like it is user error, not a software problem. We are now in the process of moving over to another company and we have been told that we are stuck in our "Agreement" because we were not aware that there is an automatic "Agreement" renewal every year. I could go on, but long story short, they take your money, but it is difficult to get customer or technical support for the product!

*The GPS on tables fails to work 80% of the time regardless of what carrier we are on. *Their promise to "Port" your existing phone numbers for free ad provide free marketing analysis is FALSE- as they take your marketing numbers from you and you can't get them back. *The drag-and-drop dispatch board is not easy. The ability to utilize your forms/proposals isn't something they could accomplish for us. They billed us for 7 months for services we never had- refunds are hard to accomplish. Their Docusing charges you for every signature line and we have 8 signature lines per proposal- not Free as represented. Their "Training-Support" is not good.

We have been using Fieldedge since 2017 and have always been happy with it until now. Guess they have gotten so big that they forgot about customer service. Can't get anyone to talk to - have to do everything through chat (and you have to leave a message) or email. Very frustrating. Yes they make alot of useless changes and ignore the changes that would benefit everyone. Guess they have a big company with lots of users that get the first pick of what needs improvement. They used to have a blog that you could submit ideas.