FieldEdgeReviews of fieldedge.com

The product has room for improvement but their support and success employees are amazing and we didn't have that at our other software and makes up for some of the gaps.

We are a family owned plumbing company and we have been utilizing FieldEdge for over a year now. Dispatching and mobile applications are easy and effective. Payment processing and call monitoring integration are extremly useful. The FE support team has been wonderful in helping us get the most use out of FE for our specific needs. Tech support is very responsive and knowledgable. We would highly recommend FieldEdge.

Thomas Saelen is our representative and he is Awesome. He responds to any request quickly and if he's not to right source, he'll get me to the right source. He checks in on me to see if everything is going OK. He needs a raise :-)

Thomas is awesome! I can reach him whenever I need to and he always responds with a thorough email and follows up over the phone. He is proactive in ensuring we're using FieldEdge to maximize success!

Austin is our customer service rep, and he has been amazing! He really cares about his customers and their needs. He also goes that extra mile to make sure we have everything we need by doing a review of our services every few months or addressing any issues which come up. Pipeline Plumbing, Oregon

Outstanding service! Everyone we have encountered during our 1st year has provided fast, efficient & PROACTIVE methods for us to navigate going "live", covid & everything we need to run our business in between.

My 5 Star rating is for Austin Smith. We started using Fieldedge at the same time Covid-19 started. It made things difficult because most of us were working remotely. Through our struggles, we finally ended up getting Austin to help us. I’ve never had anyone be more helpful and patient. If he doesn’t know the answer, he does research to find out. If you have more staff like him, it speaks well for your company.

Austin, you have been an asset with our conversion to FieldEdge. Our company has a variety of ways our employees wish to learn the software, mobile app and features. Thank you for your patience and knowledge. I really appreciate your energy, and your impeccable experience in listening for tone of communication via email or phone call. Thank you for checking-in on us, and I look forward to working together in going to the next level with Premier FieldEdge.