Fidelity Communications Co.Reviews of fidelitycommunications.com

Trying to reach co in Lawton internet is extremely slow been on the phone over a hr my third call I gave up guess they don’t need my business

I'm just gonna say It all started out great with reasonable pricing for the first 2 months and then it was like they flipped a switch. Internet worked intermittently and they had been here 3 times searching for the issue and blamed it on something I was supposedly doing although they couldn't tell me what I was doing wrong. Issues piled up as the bill continued to climb and finally cancelled and went back to my previous ISP who found an exposed wire on the pole during installation which was causing my constant daily internet outages. This company is dishonest, lazy and, completely incompetent. Fidelity had been to my house 3 times and walked around for an hour before blaming the issues on me and Then the tech from my current provider finds the issue and fixed it in 20 minutes!

Fidelity has great reception and fast internet. The only problem is that our bill keeps going up every month. A fee for this, a fee for that. We started with $117 monthly Now up to $168 and climbing! Starting to get ridiculous!

For some reason, in my Arkansas neighborhood, the only internet we can get is from Fidelity Communications. The internet is always going out in the neighborhood. It's not just one household, but the entire neighborhood loses all internet for hours at a time. It happens at least 2 or 3 times a month. Customer service is terrible at Fidelity Communications. They don't care and they won't do anything to fix it. This has been going on for years now.

I reside at Rolla, MO and this is the only good option of ISP we have which is actually by far the worst I've ever used in India, Singapore, and the USA in terms of customer service. They too know about this monopoly in Rolla and take advantage of our helplessness. They send out really high bills, they end the promo without notification. The staff at the office were rude. I hope we get a better option.