Fidelity Communications Co.Reviews of fidelitycommunications.com

Payed for a tier 2 service for over a year, but apparently was only being given tier 1 service. Took screenshots to prove, their technician fixed, but no reimbursement for what is essentially theft. Local supervisor has now avoided calling back for a month.

Zero customer support. It’s almost as if they would rather not have you as a customer. After multiple years, I think about 10, and tens of thousands of dollars in on time payments, I accidentally missed a payment. No reminder email, no text, no calls. Just what they call a “full disconnect” and a $10 late charge. Fine. Called in discovered my mistake, made my missed payment and was told it would be reconnected. 6 hours waiting later, I called to check what was the delay. Nobody could tell me except I would have to call back the next business day to talk to billing, by this time it was 10 pm.

I have nothing but issues and problems with this company. The call center is a joke, your put on hold for hours at a time sometimes. The quality of service is horrible to say the least. I am expected to pay my cable bill in full, yet there are weeks I am forced to deal with black out errors. I will be shutting them off as well as demanding compensation for the last 6 weeks of horrible service. Prices go up, prodect goes down. And the wonder why they are going under.

Have to agree with other reviews for this company. Started out fine, then prices went up twice. Our service was out for almost a week before a KNOWLEABLE tech came out to fix it. We called every day and were told it will be fixed. We were told a supervisor would call back - never happened. Sadly, this is the only service available in our Arkansas area. Also, this is no way to contact them via email - only phone numbers.

This company installation sucks my neighbor two places down had it installed an ran it on the ground behind our place not buried or anything. It's been a month ago an they still haven't come back to bury it.

Horribly slow service, as many others here have noted. And if you complain about the fact to Fidelity they will suggest it's your fault for having too many connections to the router, despite the fact the internet will regularly die or slow to a crawl with simply two people streaming TV at the same time. If it is the router, then it just goes to show what low quality routers Fidelity provides if it can't handle such an average usage. My recommendation: avoid Fidelity at all costs. If you can't, buy your own router because theirs are awful. Frankly, the only way they are still in business with the service they provide is the fact many areas they service have little or no alternatives. This is not internet you buy because you want to -- it's internet you buy because you have no other option. So if you have another option, take it.

I have been using fidelity communications for a number of years now and they use to be well.....A lot better then what it is now . The speed, seems to get slower and slower or it just won't connect at all and have to unplug the router to reset it but it seems that even unplugging and doing reset isn't doing much good. So I called them up and had them cut off my wifi I mean I wasn't using it and I didn't even know what the password was for it so I had them cut the wifi off on the 30th of Jan 2022 it is now March 26 2022 and still works like a slug. I can't believe that they up the price on this from $48 at first then to $64 now it is $77 monthly and works worse the a slug. I still have to unplug it in hopes that would reset it but It is useless. I know that calling them now would be pointless They always come up with some Bullsh*t line in hopes that they can shut you up So I am just going to bring it here and let more people know how sh*ty this company has got I'm going to keep a copy of this here just incase it doesn't go through this time when I try to submit this here. That is just how bad the internet service has got with this company. This is not worth paying nearly $80 Fuqin dollars for only to have it work about 50% of the time THIS IS JUST BULLSH*T

This is an absolute terrible company overall. Constant outages and constantly having to call to get the internet fixed. The managers will not respond and are not sorry for the terrible service they provide. I dont know who owns this company but they must be a super rich slob of a person to let customers go through what they do and are overcharged.