Fidelity Communications Co.Reviews of fidelitycommunications.com

The internet that you pay for is not even close. It goes out alot. Can't wait for fiber to be put in. Gonna dump Fidelity like a bad habit.

Horrible company We are in a modern age, 2024, people work remote. Money is tight. They'll disconnect you without warning and demand payment They do not care about you as a customer. Avoid like the plague.

I have cancelled my TV service with Fidelity. Service has mostly been poor. Especially one person. They need to consider at least one staff change. He is abrupt, bordering on rude, and entirely unhelpful.

It’s garbage. It’s always going down, there’s always a damn issue with it and im paying for the fastest one. We need to have more internet providers here…start complaining and stop being okay with crappy service. Ive had issues since 2018 I moved to a different state due to duty station changes and moving back still the same issues. Y’all fukn suck.

I had to call 3 times to get some help. The first two people , I don’t even know how they have a job there. The 3rd person really help but still can’t get anyone out here until sept 12 th. So I maid for Wi-Fi that I am not receiving and won’t for almost two weeks

I have had no problem but they don’t want to put paying customers first I had a outage and all they had to do was connect a line to the pole and it would have been fine but they pushed it off like it is not important so my suggestion to y’all do not bother with this company

Payed for a tier 2 service for over a year, but apparently was only being given tier 1 service. Took screenshots to prove, their technician fixed, but no reimbursement for what is essentially theft. Local supervisor has now avoided calling back for a month.

Zero customer support. It’s almost as if they would rather not have you as a customer. After multiple years, I think about 10, and tens of thousands of dollars in on time payments, I accidentally missed a payment. No reminder email, no text, no calls. Just what they call a “full disconnect” and a $10 late charge. Fine. Called in discovered my mistake, made my missed payment and was told it would be reconnected. 6 hours waiting later, I called to check what was the delay. Nobody could tell me except I would have to call back the next business day to talk to billing, by this time it was 10 pm.