Tommy P.
I was at FHE Health for 2 weeks
I was at FHE Health for 2 weeks. The place was uncomfortable and I refused to do PHP there. At FHE Health, PHP is pretty much the same as residential - 7 days a week of the same thing with no privileges. I really had to advocate for myself over and over again to get basic things done, like getting medicine or getting a question answered. The neuro therapy that they do on you is tDCS which is not FDA approved. tDCS is nothing new, in fact, the treatment is over 100 years old. Having to shuttle back and forth from the cafeteria, and waiting in line for food could take up to 45 minutes when it's all said and done. The food quality there is below average. Most people ordered food from outside sources like Walmart. This place is all about liability and medical will block you from using the gym if you have medical issues. I mention the gym because there isn't much to do outside of class but swim, use the gym, walk the parking lot, or play corn hole. Trying to wash clothes is an ongoing problem. To compare, I've been to two other residential programs that aren't as restrictive and were way more comfortable than FHE Health. If you value comfort, this isn't the place.
Response from FHE HealthJul 3, 2025
Hi Tommy, We appreciate you bringing your concerns to our attention. As a dually accredited facility with a rigorous quality control process, we are committed to upholding industry-leading standards of care at our facility. This includes all therapeutic interventions and medication management, which are closely overseen by our licensed clinical and medical staff to ensure each patient’s safety, comfort, and well-being. Our structured environment and precautionary protocols are in place to support both patients and staff, and our evidence-based, individualized treatment plans are developed to help patients achieve their goals while managing symptoms safely and effectively. While we recognize that our program may not be the right fit for everyone, we are dedicated to maintaining a respectful, therapeutic environment where patients feel valued, understood, and empowered on their healing journey. We endeavor to meet clients' needs in a medically appropriate way, and our staff members follow strict policies for grievances to ensure any concerns are appropriately investigated and resolved. Throughout treatment, we are available 24 hours a day to answer any questions about the program and address issues appropriately at each level of care. With over 25 years of service and many satisfied alumni and families, we understand that we may not always meet every individual’s needs or expectations. However, our staff members are committed to providing proactive communication and finding effective solutions to address any concerns. Many alumni frequently cite the lasting positive impact of our staff members, programs, and the quality of our amenities, including our fitness center and food services. We would greatly appreciate the opportunity to continue this conversation privately and address each one of your points. If there is anything that we can do to help, please contact us at (888) 610-3531 or email [email protected]. Your satisfaction is important to us, and we hope to hear from you soon. Thank you, FHE Health Quality Assurance