Debra S.
Good first experience disappointing second time
I had a very positive experience at FHE Health in June 2022, which made my more recent experience especially disappointing. The operations, communication, and overall patient support felt drastically different this time around. There appeared to be significant communication breakdowns between staff and departments, inconsistent understanding of policies, and a lack of coordination when problems arose. After sustaining an injury during my stay, I did not feel there was an appropriate discharge plan or adequate support in place, which added unnecessary emotional stress during an already difficult situation. I do believe there are staff members there who genuinely care, and I remain grateful to those individuals. However, I hope leadership takes a serious look at communication, patient safety, and discharge planning so future patients receive better support and continuity of care.
Response from FHE HealthMay 14, 2026
Hi Debra, Thank you for taking the time to share your thoughtful feedback and for recognizing the staff members who made a positive impact on your experience. Our team is dedicated to ensuring every patient who enters our facility receives the highest standards of care, from admissions to aftercare. We take your concerns related to patient communication and policy adherence very seriously, and your thoughts have been shared internally. Your feedback is important to us, and we would appreciate the opportunity to better understand your experience and learn more about what occurred. If you are open to continuing the conversation, please contact us at (888) 610-3531 or email [email protected]. Thank you again for bringing your thoughts to our attention. We hope to speak with you soon. FHE Health Quality Assurance