FHE HealthReviews of fherehab.com

Response from FHE HealthJun 9, 2026

Hello, your concerns are very important to us, and we’re disappointed to hear about the issues you raised. While we cannot comment on specific individuals or circumstances due to HIPAA privacy laws, we want to be clear that patient safety is our highest priority. Our team is committed to providing every patient with ethical, professional and compassionate care in a safe, supportive environment designed to foster healing and recovery. If you would be willing to continue this conversation privately, we would welcome the opportunity to speak with you. Please call us at (888) 610-3531 or email [email protected], and a member of our team will contact you as soon as possible. Thank you, FHE Health Quality Assurance

Response from FHE HealthMay 14, 2026

Hi Marcus, Thank you taking the time to share your thoughts. Your feedback is important to us, and we are sorry to hear that your experience fell short of your expectations. Our goal is to ensure that patients and their families feel safe, supported, heard, and cared for throughout the treatment process and beyond. As a dually accredited behavioral healthcare provider for over 25 years, we understand that every individual’s journey is different, and treatment preferences and experiences can vary. When concerns arise, our team strives to provide clear communication regarding discharge planning and aftercare recommendations. We encourage patients to share any questions with their care team so that we can work together toward solutions at every level of care. While we are unable to discuss specific details in a public forum due to HIPAA privacy laws, your feedback has been shared internally and is being taken seriously. If you are open to continuing the conversation, please contact us directly at (888) 610-3531 or email [email protected]. We hope to speak with you soon. Thank you, FHE Health Quality Assurance

Response from FHE HealthMay 14, 2026

Hi Debra, Thank you for taking the time to share your thoughtful feedback and for recognizing the staff members who made a positive impact on your experience. Our team is dedicated to ensuring every patient who enters our facility receives the highest standards of care, from admissions to aftercare. We take your concerns related to patient communication and policy adherence very seriously, and your ​thoughts have been shared internally. Your feedback is important to us, and we would appreciate the opportunity to better understand your experience and learn more about what occurred. If you are open to continuing the conversation, please contact us at (888) 610-3531 or email [email protected]. Thank you again for bringing your thoughts to our attention. We hope to speak with you soon. FHE Health Quality Assurance

Response from FHE HealthDec 8, 2025

Hi SHM, Thank you for sharing your feedback. We are disappointed to read your criticisms, but we appreciate you bringing them to our attention. We take concerns regarding care coordination, family communication, and billing very seriously. While we cannot discuss specific case details in a public forum due to patient privacy laws, we welcome the opportunity to speak with you directly to better understand your experience and work toward a resolution. Please call us at (888) 610-3531 or email [email protected] with a contact number and the best time to call, and we will reach out to you shortly. Thank you, FHE Health Quality Assurance

Response from FHE HealthOct 8, 2025

Hi Dalton, Thank you for taking the time to share your detailed feedback. Your concerns are very important to us, and we take them seriously as we continuously strive to provide the highest standards of care in a safe, compassionate, and ethical environment. While we are unable to discuss specific details in a public forum due to HIPAA privacy laws, we would like to address some of the points you raised. Our staff are trained to provide clear and accurate information about the programs and services available at FHE Health. We regret if there was any miscommunication regarding TMS, as it is never our intention to mislead or create confusion about available treatments. Please rest assured that patient safety and well-being are our top priority, and we consistently meet or exceed industry standards while accommodating the dynamic needs of our patients. As a dually accredited organization with 25 years of experience in behavioral healthcare, we understand that we may not always be able to meet every person's needs or expectations. If that happens, we will work to facilitate a resolution that meets or exceeds their expectations.  We also have an internal process in place to thoroughly investigate grievances or reports of inappropriate behavior and to ensure the safety and comfort of both patients and staff. Our staff is available 24/7 to respond to questions or needs, and we encourage patients to communicate any concerns to their care team so we can work together toward solutions. We appreciate your acknowledgment of the staff members, and we will be sure to share your kind words with them. If you would be willing to continue this conversation privately, we welcome the opportunity to speak with you. Please call us at (888) 610-3531 or email [email protected], and a member of our team will reach out to you. Thank you, FHE Health Quality Assurance

Response from FHE HealthAug 18, 2025

Hi Lele, Thank you for sharing your feedback with us. We are disappointed to read your comments and want to acknowledge how seriously we take your concerns. The safety and well-being of our patients is our top priority, and our staff is committed to meeting the dynamic needs of our patients while maintaining a safe, ethical, and compassionate environment. As a dually accredited organization with nearly 25 years of experience in behavioral healthcare, we want to assure you that our staff members uphold the highest standards of professionalism and respect in their interactions with patients. We strive to foster a therapeutic environment where every patient feels valued, understood, and empowered on their healing journey. We also have an internal process in place to thoroughly investigate any grievances or reports of inappropriate behavior and to ensure the safety and comfort of both patients and staff members. Our team is available 24/7 throughout treatment to address any questions and to provide support at every level of care. We encourage patients to communicate any concerns to their care team so we can proactively work together toward solutions. While we cannot discuss specific details in a public forum due to HIPAA privacy laws, your concerns are important to us and have been shared with our leadership for review. We would welcome the opportunity to speak with you directly to see what can be done to improve the situation. If you would be willing to continue the conversation, please call us at (888) 610-3531 or email us at [email protected]. Thank you, FHE Quality Assurance

Response from FHE HealthAug 8, 2025

Thank you so much for sharing your family member’s journey, Sybilla. We’re grateful that they’re now one year sober. That’s an incredible milestone, and we’re honored to have played a part in their healing. Wishing your loved one continued strength and success on their journey ahead. 💙

Response from FHE HealthJul 31, 2025

Hi Karen, We value your feedback, and we are disappointed to hear that your experience didn’t match your expectations. As a dually accredited and ethical organization with nearly 25 years of service in behavioral healthcare, we are committed to upholding industry-leading standards of care in a professional, compassionate, and safe environment that promotes healing. While many who commit to our program experience lasting recovery, we understand that we may not always be able to meet every person's expectations. If that happens, we will work to facilitate a resolution that meets or exceeds their needs. We have an internal process in place to thoroughly investigate grievances or reports of inappropriate behavior and to ensure the safety and comfort of both patients and staff. Our team is available 24/7 throughout treatment to address any concerns, and we encourage patients to voice their questions at every level of care. We welcome the opportunity to speak with you to see what can be done to address your concerns privately. Please do not hesitate to call us any time at (888) 610-3531 or [email protected], and we will be available to discuss the points you referenced and any other questions. Thank you, FHE Health Quality Assurance