The Fire House Casual Living StoreReviews of fhcasual.com

I purchased a FireMagic grill island off the showroom floor. There where a few issues to work through because the grill was converted from natural gas to propane. All of the issues have been resolved and I’ve had excellent follow up from the team a Fire House Casual Living to ensure I was happy and all issues with the conversion were resolved. Excellent customer service and highly recommended.

Service up to sell was better than average however grill was missing parts and left message and email with manager with no response of action taken. Jury is definitely out on Saber grill. So far it doesn’t justify cost.

Furniture is beautiful and wonderful quality. Of course it is given the price tag. Super happy with the pieces we received.... so far... after ordering 3 months ago. Reason for the lower rating was the overall experience. I was trying to order some pieces for a party we were having a month out so ordered specific pieces of furniture because i was told they were in stock and would be delivered in time. Of course, nothing was in. If i would have known the turn around time (1-3+) months i probably would have considered other options. I am still waiting for pieces to come in unfortunately. Definitely recommend if you don’t care spending the money and have an open timeframe for when you get your stuff.

Great Products, quick delivery. We are thrilled with our new outdoor dining chairs.

We purchased four wicker pieces for $3K, $350 each. Twice what we could buy at big box stores. Stupid on our part. Surprised it took ~.45 minutes to ring up the deal! (they had to look up individual pieces); So far furniture are performing well.

The sales person that helped us was very good but before delivery she left the company. After that everything went completely downhill. Half of our order for patio furniture was lost and delayed and promised and finally delivered three months later. After we received the furniture, they were trying to call us to take receipt of additional items that were never ordered and asked for payment. We had several other sales people call and ontinue to ask for payment on items not ordered Tried calling Manager of the store to prevent a negative review and he never called back. There are other options in Raleigh who do a lot better job than the service at this store.

So far I cannot fully write an accurate review due to the fact that we are 7 weeks after my order and still no furniture from the manufacturer? I loved the furniture in the store but spent an awful lot of money to have the representative promise me furniture in 5-6 weeks and most likely she stated I would have it 3-4 weeks. I have called twice each time stating our order is not complete

Sales lady was great! Very polite, interested in what we were saying, and pulling the right merchandise. Will use her again.../thanks