The Fire House Casual Living StoreReviews of fhcasual.com

The sales person that helped us was very good but before delivery she left the company. After that everything went completely downhill. Half of our order for patio furniture was lost and delayed and promised and finally delivered three months later. After we received the furniture, they were trying to call us to take receipt of additional items that were never ordered and asked for payment. We had several other sales people call and ontinue to ask for payment on items not ordered Tried calling Manager of the store to prevent a negative review and he never called back. There are other options in Raleigh who do a lot better job than the service at this store.

So far I cannot fully write an accurate review due to the fact that we are 7 weeks after my order and still no furniture from the manufacturer? I loved the furniture in the store but spent an awful lot of money to have the representative promise me furniture in 5-6 weeks and most likely she stated I would have it 3-4 weeks. I have called twice each time stating our order is not complete

I have been asked twice to review, yet have not even received the furniture that I ordered. Awaiting product before giving a good review.

It was 2 because the experience started good but poor communication and inaccurate information was a problem.