The Fire House Casual Living StoreReviews of fhcasual.com

David was extremely helpful in getting our grill to us in a timely manner. He was wonderful to deal with and went beyond the call of duty to get parts, missing from the manufacturer’s shipment, sent overnight so that our grill build would happen on time. Sean was also unbelievably helpful in getting the build done as originally scheduled. The only thing we could have used more help on was knowing that we would need an HVAc company to hook the grill to the existing natural gas outlet. Would not hesitate to use this company again

Great company , friendly staff Great doing business with.

Great experience - wish the Big Green Egg has a manual with it at delivery but that’s likely more related to the manufacturer

Bobby was exceptional from our first visit and when it was time to get the renovation started he found the perfect firebox then set me up with an excellent contractor. Bobby is fun to work with and provided excellent customer service.

Bobby Kaufman was such a delight to work with. He was quick to respond with our inquiries even when he had to tell us about delivery delays 😬. We love the Troutman rockers and table. Looking forward to many years of use.

Melissa and the rest of The Firehouse staff were great, Melissa explained all the differences in the types of units, offered advice and opinions but didn't over-emphasize anything in particular. She gave us time and space to carefully make a decision. While considering our log set it was convenient for us to stop in their other store and the folks there were equally helpful. Melissa even located a log set that was discontinued but, one we really wanted. She helped us with a contractor as well. All in all so far an excellent experience.

Lots of help in picking out the exact fireplace insert for the conversion from a wood burning fireplace to propane. They also recommended an installer, who did an excellent job. We needed to co-ordinate with a stone mason to make changes to the rock to make everything fit. It could have been a very complicated job, but everything ran smoothly. The fireplace is not only beautiful, it is functional. It will help heat the living room which tends to be colder than the rest of the house in the winter. So we have regained a useful space. Now if only we could get past these summer 90 degree temperatures so that we can finally use it!

This is a family owned company and their employee attention to customer service is outstanding! I would definitely recommend purchasing either winter items such as gas fireplaces or summer items such as patio furniture from them.