Fetpak, Inc.Reviews of fetpak.com

They never sent me a proper tracking number. They said to use my order number when tracking my package. UPS website was unable to use this number, thus never knew when my package would arrive. When it did arrive the box looked like it had been in a warehouse for ages. It was beat up and I don't mean from being in transit. The box was simply on the shelf rotting. They tried taping it together prior to shipping. I would of used another box for shipping and or put the contents into another box prior to shipping. OH! and a BIGGIE....was shocked to see and additional charge at the end of my transaction for a "Small order Fee". REALLY?? Most likely wont do business with them again.

The jewelry pouches that I ordered were very nice but arrived beyond the date I needed them because the package was held up due to the fact that it was sent with postage due. My order and confirmation indicated that it was being sent with free shipping. Instead it was held up by the post office requiring a notice having been left for me requiring to go into the post office and pay the POSTAGE DUE. Not exactly free shipping - and resulted in a considerable delay making it necessary for me to make another purchase so that I would have product in time for a sale.

Shipment of my order was quick - but unfortunately not the merchandise I ordered. Nice man tells me no refund until they receive the original items back; "that's just policy". Then I get notification that the refund does not match the original charge. No explanation - just this is what you get back. The mistake in shipping the wrong merchandise was not mine..Shipment was paid for by credit card so they had their money immediately. Yet I did not get a full refund. THIS CUSTOMER IS NOT HAPPY WITH THE POLICY. Even if it is the "small shipment charge", I should not have to pay that twice due to your error.

We recently purchased the flock boxes. 4 fell apart on opening them up and the others are rapidly following. I like Fetpak as a company generally but this product needs looking at. We buy their magnetic boxes which are fantastic. This last purchase was just a waste of money