Fetpak, Inc.Reviews of fetpak.com

I rate my customer service experience with you all a 1, and that's being generous, as i placed my order on Wednesday, February 4th and was disgusted to find out that, even though you all had received the money for my purchase already, my purchase wasn't shipped out until the following Monday or Tuesday which is quite unacceptable! I don't know what happened but i'm not sure if i will ever order from you ever again because the two times i contacted your customer service rep, she didn't seem to understand or have knowledge of why this occurred. It's definitely not a way to do business, which seriously hindered mine!

I placed my order and received and email that my order was received. Then the next day I receive an email that my order was processed and shipped. I tried tracking my shipment for a week with the information provided and nothing. I finally decided to email the shipper back to find out where my order was. I come to find out it shipped 2 days aftet I received my email saying it had shipped and to top it off, it took a week and a half for me to get it.

I never got a tracking number, only when i called to find out about my package I was given a tracking number that said it was delivered. Never received anything. Highly disappointed. And it wasnt like my package was cheap.

we have been ordering from fetpack for a longtime but looks like this is the last time ...We ordered few items that did not show out of stock and after placing the order a few days later i got a call saying its not in stock but i can still order the same item at 4 times the cost which i obv.. didn't agree .I cancelled those items and ask that i speak with a supervisor was put on hold twice for 15/20 mins each time with out any manager or supervisor coming on the line.Later I was told that I will get a call back and it has been one week and i still haven't heard back.This is not the first time such a thing has happened but since its become a regular with fetpak i will definitely switch to a more reasonable competitor.

Fetpak made a mistake with my order and I had to call several times to get a packing slip for the return. I returned the package and have still not been reimbursed. When I contacted the customer service rep for the 3rd time she told me the order was not returned complete and I would only be partially reimbursed. I explained that I returned exactly what was sent to me and she said she would "look into it". Do you really think, as a business owner I would waste my time discussing this with a representative and I seceretly stole merchandise from the order? I have placed many orders with this company in the past but not sure I will in the future.

The bags I ordered were clear on the web site and were called clear bags. The bags I received were not clear at all. They were opaque. You can not see through them at all. I sent an email asking if I was sent the correct bags and have not heard from them. I will not order from Fetpak again.

The Jewelry roll that we bought was so cheap that it lasted maybe 11 seconds until one of the snaps broke. I'm just waiting and counting the seconds to see how long its going to take for the others to break. So I would not recommend this to anyone!

This is a cut and paste of the email I wrote to fetpack sunday night, its now wednesday evning and I havent heard anything from them. Hello, the following is in reference to order #********. I placed this order on Aug 3rd before the shipping cutoff time, it wasn't until the 5th that I was contacted by email that the order couldn't be delivered to the provided shipping address without further documentation (documents that I do not provide any other vendor in the same scenario). I wasn't able respond until the 6th, at which point a spoke with Diana (ext.123). Diana explained further what the email stated and informed me the order could ship normally to the billing address of the credit card. What Diana failed to mention was that 18 items (well over 5% of the total order) from my order would not ship because they were "on back order". "Back order" may be common practice to you but it clearly says you don't have a grasp on your own stock. I should not have been able to order a product intended for "same-day shipping" that wasn't in your possession. To sum this up: * Over 48hrs from placing the order until contact about issues (for an order that should have shipped that day) * Exclusion of information about an already less-than-ideal-order * Selling products you don't have in stock, back order=nothing. I don't appreciate: the time wasted from when the order should have shipped to the time it did; not being informed of your current stock levels; my order not shipping in full. Had Diana mentioned the back order items I would have asked that diff items be sent that were in stock. If I wanted to wait for items to ship from China-I would order from China, which I do for certain products and probably will for these from now on. The only bonus to ordering from you is you ship free from 2 states away on the same day. That is all null and void considering the circumstance. I'm pretty curious as to why you think I should continue to use your service. Final note: of my order of 2 (2x1,000) D1212 $ RO APPLE RECL BAGS- DESIGN .5X.5", 100 individual bags were missing (1 100pack). So now on top of my 200,000 bag order being late, partially on back order and missing bags,-I have to 1. count every bag to confirm their existence 2. worry that any order in the future will be missing elements, including the back order items yet to come.