jose M.
Renewed believe in excellent customer service
Today I received a call from Fetch customer service and they agreed to fix the problem, I was totally blown away when I got the call. You could say I’ll be with Fetch for a long time since they agreed on my complaint. Thank you Fetch customer service
Response from Fetch Pet RxAug 26, 2026
Hi Jose, Thank you for taking the time to speak with us and allowing us to review your concerns. To provide some clarity, an Autoship reminder was sent on August 11, ahead of the order generating on August 16. By the time we you contacted us, the prescription order was already being processed for shipment and could no longer be canceled. Prescription medications are also unable to be returned once dispensed. We appreciate the opportunity to speak with you directly and work toward a resolution. If you need any further assistance with your future orders, our team is always happy to help.



