Fetch Pet RxReviews of fetchpetrx.com

I had called Fetch a month ago to adjust an auto ship prescription. Instead of sending the newer prescription - both the new and old were sent. When I called customer service to ask for a refund for the old, unusable prescription, the best they offered was 50% off a future order.

They take way too long to ship items and they say they'll send tracking information via email. Lies. Two separate experiences and both were beyond nightmarish. I will never give them a another chance. Steer clear, save your sanity. Chewy is MUCH better.

My very first Rx request was thoroughly botched. The request was initially Approved, then Cancelled for lack of the script being received. In the middle of this confusion, my account was cross- referenced to another account. Repeated emails asking for clarification finally got the situation resolved. However, we are still waiting for the Simparica Trio script to be delivered for more than a week now. More confusion???

Horrible! This is my dog every day pill and I could not get it for more then a week. 3 pills left a this point. The status is still showing RX approval. My Vet called last week on Friday. Today is Tuesday, still on hold. I called and talked to at least 3 different Customer service representative. One was just RUDE. Another promise to expedite the service and use 2 days shipping last Friday. 2 business days later - NOTHING was changed. My anxiety level is up to the roof. Looks like if you want to order medication from FETCH Pet RX you need to babysit every step and still they don't do what they promise. No wonder I will just move to another Pharmacy.

This is my second experience with Fetch Pet RX. The first was when I ordered my dog's heartworm protection. I put in the order, they charged my card but I didn't receive my order. I called customer service and they said my vet didn't approve it. I asked my vet if he had seen the request and he said no. There was no message from Fetch Pet RX letting me know that my order hadn't been approved. The customer service rep said it was up to me to keep calling them to see if my order had been approved. Ridiculous. Decided to give them another chance on my dog's Proin prescription. I ordered it on April 13th. It was shipped out from Florida on the 15th. I live in Virginia. Today is the 27th and I still don’t have the order. I only have two days of medication left for my dog. I called Fetch RX and they said they can't overnight me a prescription, gave me a $10 credit to use in the future (as if!) and suggested I call the post office. I have been on hold with the USPS now for 27 minutes. I paid $90 for the prescription. I now have to go to the vet and pick up the same prescription and pay more because my prescription can't be found. Fetch RX said I could order next time using FedEx, which would be great, but they charge an overnight fee. I guess the lesson is order your prescription through Fetch Pet RX only if your pet can afford to not receive it on time or if you have the funds to afford duplicate prescriptions. Oh, and just an update on the post office. They say they will look into it and they should get back to me in 2 to 3 days. Not a lot of help there either. **UPDATE** After posting this review, a representative from the company reached out and said they would overnight to me the medication my dog is waiting on. I appreciate the resolution, but if I'm being honest, I wish they would have offered me that solution when I asked for it. While the resolution does solve my problem and my dog's problems of not having her medication, it doesn't change the fact that I spent a good deal of time and hassle on the phone with their representative begging for help, and on the phone with the Postal Service. All in all, I probably spent 90 minutes trying to track down this medication. Still, I'm glad they are overnighting the medication because it will get here right on time. My dog only had one more day of medicine left. Thank you, Christina for making this happen. I really appreciate it.

Your application is not very user friendly. I have forfeited so man pharmacy claims (autoship) because it’s so difficult to make a claim. I am unable to locate an email or CS number for assistance. I never receive a paid invoice so that I can remit for reimbursement. It always says you can get 100% reimbursement if you order through Fetch RX, I think it’s a difficult process for the consumer. It kind of sucks!

I was misinformed about what s actually covered under the insurance plan..it inky covers a small portion of major issues. it also takes a long time to go thru claim and just have them turn you down..im canceling my pet Insurance thru this company. everyone else should as well

Only 1 of 2 items in my order were delivered, the one being left out was important medication. Upon calling to ask what happened, I was assured the item would arrive the following day. It did not. I was not provided any additional detail, tracking etc. Upon calling again, I was given the same runaround - “we don’t have tracking but we’ll call you later with an update” If it were not for the advertised $50 off on the order, I probably would have just placed the order through my regular vet. I definitely will not be using fetch for commerce in the future