customer
Overall good experience but during the…
Overall good experience but during the training nurse didn’t know that we have to remove green cover on the needle. She just instructed to go ahead with injection which wasted one dose for me
Response from Fertility Home CareDec 3, 2025
Thank you so much for sharing your feedback. I’m truly sorry to hear about the issue with the needle cover during your training — that should not have happened, and I understand how frustrating it must have been to lose a dose. We take this very seriously and are already reviewing this with our team to ensure clearer, more thorough guidance going forward. I’m glad to hear the rest of your experience was positive, and we appreciate you giving us the opportunity to improve. If you ever need anything or want additional support before your next injection, we’re here for you anytime.