Allison
F-Bombs, Procrastination, Narcissistic Traits
There is too much to type here, so see my google review for all the details, but in a nutshell: -They knew my nurse would be out of town for well over a week in advance. They didn't look for a substitute until the first of her four days off. She graciously came the first day. -Because this was Memorial Day weekend and they procrastinated, of course, they couldn't find anyone the Thursday or Friday before Memorial Day -They did not tell me they couldn't find someone until 15 minutes after my shot was supposed to be taken. (I am 4 weeks pregnant, 10 days post transfer.) -When I asked for a discount for continued services, when I was on the phone with Gene, Annie SCREAMED through the phone "SHE'S NOT GETTING A F****** DISCOUNT!" Would you trust a babysitter someone like that? Why would you. trust your unborn child to someone like that? -took zero accountability, saying, "That's not how we do business" when that's exactly what they did
Response from Fertility Home CareJun 3, 2025
Thank you for taking the time to share your experience. We truly regret the distress this situation caused, especially during such an important stage of your care. We want to acknowledge and apologize for the disruption you experienced during Memorial Day weekend. As you noted, this occurred during a period when we had a shortage of nursing availability due to the holiday. Despite successfully supporting you with timely, reliable in-home care in the weeks leading up to that night, we did not uphold that same standard. We deeply regret the breakdown in communication and scheduling, and especially any behavior that made you feel disrespected or dismissed. That’s not the standard we hold ourselves to, and we’re taking your feedback seriously as we review what happened internally to ensure it doesn't happen again. As outlined in our previous email to you, we are taking clear steps to strengthen our holiday coverage planning, improve response times, and ensure timely communication with patients if a coverage issue arises. These changes are already being implemented to help prevent this from happening again with future patients. We refunded you for the single visit we could not accomodate and future visits that were scheduled but cancelled at your request. We remain deeply grateful for the trust you placed in us. Wishing you continued strength and good health during your pregnancy. Gene & Annie