FeratiaReviews of feratia.com

They’re beautiful. I haven’t started using yet but they do look nice.

JUST AN UPDATE the day after writing this review, Feratia emailed me of their own accord and offered me the free wallet without charging a shipping fee. I'm not sure if they saw this review or what, but I am happy they are doing the right thing. They explained that I can't have two promotions at once, so the sale prices on the two paid-for items I ordered apparently counted as one promotion. This policy is a little fuzzy, IMHO, but I am increasing my review to three stars as a result. _________________________________ On April 29, 2026, I visited Feratia.com based on a Facebook ad I saw. I put in my information but did not make a purchase. On that same day, I received an email that stated that if I purchased a leather handbag, I would receive a free matching wallet. At the time, their wallets cost $19.99. I liked the idea of a handbag with a matching wallet so was induced to purchase a handbag and a tote bag. My order subtotal was $109.96 plus $13.99 in shipping. On May 7, 2026, the handbag arrived without a matching wallet "tucked inside", as the email had promised. I emailed Feratia's customer service email address to inquire about the missing wallet, and an AI agent asked me for pictures of the shipping label, all the packaging, and the handbag itself. I sent all of the above, plus a picture of the inside of the handbag containing nothing but a shoulder strap (read: no wallet) and screenshots of the April 29th email. On May 8, 2026, a presumably human agent named Rosalie responded, stating that they were "no longer running the free wallet promotion" and that the "email [I] received may have been an older or automatically triggered promotional message, which unfortunately can sometimes cause confusion". She then offered a free wallet so long as I covered the $9.99 shipping fee. This is not satisfactory, as the wallet would have been included in the order I received and already paid shipping for. Further, from my point of view as a consumer, this is essentially a 50% discount on a wallet, not a free wallet. In short, I was induced to make a purchased based on the offer of the free item, and when the free item was not received, I was told it was their mistake and that I could pay $9.99 in shipping (which I guarantee is less than their cost to ship) to receive the item that should have cost me $0 extra. Honestly, I don't even care about the wallet (I declined their "offer" to spend more money) so much as their deceptive practices. Incidentally, shortly after I received the email about a free wallet promotion, but before I placed an order, I received another email about another promotion in which I would receive a free "surprise" bag if I purchased a bag. I do not know if this promotion would have been honored or not.

Keep in mind this is a large company and so communication might be intermittent to

It should have been shipped in a better package Shipping bag had a couple of holes.

I received my wallet and purse and they are lovely. However the zipper on my wallet is broken. I emailed immediate was told I would hear back within 24 hours. I have yet to be contacted. I believe I sent the email on December 8 th.

I bought my wife a Medium premium leather Credo handbag, the design is beautiful but the quality is not great. The zipper is poorly made as it does not smoothly glide open and close, the zipper tends to get stuck. The leather is very stiff and does not feel like the premium quality leather that they advertise. After I gave the bag to my wife she wanted to exchange it for a smaller bag but we need to pay for the shipping both ways which will make the bag even more expensive, also the smaller bag is the same price as the medium bag. At the end my wife decided to keep the bag but disappointed with the quality and experience. They also only have customer service through email so not ideal when we have questions.

The free item arrived the first time and the interior zipper didn’t work. They were very gracious about replacing it. The second item arrived, and the inner zipper is still a struggle. I don’t think it’s gonna last very long. But it’s pretty and it honors our lady.