Ana P.
I have been trying to get a replacenent…
I have been trying to get a replacenent for my large wallet because the zipper came apart. I do not have a number to call. I get constant texts from Gloria trying to sell me more bags, and I sent her pictures for her to resolve the problem. She continues saying that she sent an email with instructions. I have not received sn email. I live in Ave Maria , FL, and everybody here loves my purse. Sadly, this is a store which is supposed to be Catholic! Another disappointment! Do not buy anything from them. By now, They should have sent me a new wallet. That is the Catholic way!! PS- I also bought the " leather" tote to match the wallet. It was not cheap.
Response from FeratiaJun 2, 2026
Hi Ana, We are very sorry to hear about your experience and completely understand your frustration. After checking our records, it appears that we previously reached out via both SMS and email requesting additional information. Unfortunately, we have not yet received the required information. Could you please check your Spam or Junk folder in case our email was filtered there? You can also contact us directly at [email protected] and provide: • Your order number or the email address used for the purchase • Photos of the damaged wallet zipper Our Customer Support Team is always ready to help, and once we receive the information, we will review the case and work toward a resolution as quickly as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to assist you. Again, we appreciate your time and support.