Florencia M.
I've already bought 3 masks from…
I've already bought 3 masks from Fenwick. The first one (XL) was small for my horse, they first reached out to me super nice to help and suddenly they stopped replying and that was it. The 2nd mask was ok. Now for the 3rd mask... it shows delivered but I never got it. When I reached out to them for help they said they can't do anything that I should liaise with USPS. The support was non-existing and their email were on the verge of being rude. Great product but I don't recommend given the lack of empathy and support received.
Response from Fenwick EquestrianOct 12, 2023
Hello Florencia, You were asked to check with your local post office, per the USPS, as the package was delivered to the front desk at the address you provided. They will be able to tell you who received it. We cannot access that information.


