FentyBeautyReviews of fentybeauty.com

It's like the customer service rep knows the company has poor reviews so they give the service to match it. I was shocked by the ratings here or I would have stuck with Mac and not decide to give Fenty a try. Mac's service is always amazing. These folks left off details off my delivery addressed and when I reached out the customer service told me "Enough! I dont need to be going in circles!" That was it for me. Never will I spend me money with a company that clearly doesnt appreciate the business.

Disgusting customer service bough a lipstick from boots gently icon liquid in colour Riri when I eventually came to use it first time I have bought fenty it give a disgusting fish smell like the worst rancid smell ever and it was so bad I was nearly sick so I went back to boots but because I misplaced receipt she could not change it so I said please smell it which she did and she was nearly sick too told me to get in touch with fenty as it was not right at all I I paid £25 . So got in touch with fenty explained everything they won’t help am said I can’t have another ! But told them it could be contaminated the smell is so strong etc they refuse so I offered to send them it to check it they refused terrible customer service no help and don’t care that it’s racid I only wanted another one that was not fishy so be warned then I looked on line and there a massive listing about so many people had same problem fishy lipstick shame on you #fentybeautyuk #rhianna

If there was ever a need for a negative score it’s for these guys!!! Made an order at the beginning of December 2024, had to order a replacement because it failed delivery the first time. I’ve then returned the replacement back to them only for them to tell me I can only receive credit to spend back at their store.. it’s now February 2025 & they’ve only just told me I can’t receive a refund to my bank AFTER I’ve returned the item, whilst on the phone making the return this was never mentioned, I was told id receive a full refund. worst customer service hope anyone reading this doesn’t need to use them, useless sent countless emails, getting ignored at this point

I made the mistake of placing an order without checking the reviews. First of all, they claim to offer next day delivery. Placed the order on a Sunday, and my order was dispatched the next Friday. This is by no means next day delivery, I have not yet even received the order and it’s almost been a week. Second, one of the items was not dispatched, however there was no notification of a refund, or when it will be delivered instead. I sent an email to ask about this and my request was simply ignored and closed without a reply. Now I don’t know if I will ever receive this item, or get my money back. The customer service is appalling (you just get ignored) and the next day delivery claim is a lie.

Worst customer service EVER! I have been waiting for a response to my inquiry for over a month, and despite multiple follow-ups, I have received absolutely no reply. For a brand of this scale and reputation, such poor customer support is unacceptable. A company should not take weeks—or in this case, more than a month—to address a customer’s concerns. This experience has made me reconsider future purchases, as I expect timely and professional communication when dealing with an issue. Fenty Beauty, if you value your customers, you need to do better. Would not recommend purchasing unless you’re okay with zero support if something goes wrong. DO NOT ORDER FROM THEM!

Don't even bother ordering from fentybeauty.com. poor customer service. Non delivery which was over a month late. first of all their website will NOT store the correct address as it doesn't store apartment nos. Secondly it takes a month and a half to deliver and they give no updates on when it might arrive Thirdly their delivery service is woeful. If yr not here when the delivery finally arrives at some unexpected date and time, they don't offer any means to redelivery or redirect - it's instantly returned. And funnily enough it takes less than a week for it to be returned to their warehouse but over a month to get to customers Next, don't even bother to try to get in touch with their so called customer service. They apparently don't reply to email which for many is the only means of contact since their customer service is only in the US and only opened at specific hours which is entirely inconvenient for international customers Finally if you actually get through to their customer service line, there's absolutely nothing they can do. Not sure why they bother. I sent 6 emails and none were responded to. It's been a total waste of time dealing with fenty. This is a cheaply run setup and totally futile exercise for those ordering from abroad. They're not interested in putting customers first. Only interested in getting your money. Very disappointed. I won't be bothering ordering from Fenty ever again! Not even from on the ground at Sephora

Achtung, Scam! Meine Lieferung wurde an die falsche Adresse , 50 Minuten von mir entfernt, geliefert obwohl bei der Bestellbestätigung meine richtige Adresse steht. Seit 3 Wochen versuche ich den Kundenservice zu kontaktieren, dieser reagiert nicht. Ich habe 300€ verloren. LEUTE BESTELLT NICHT BEI FENTY BEAUTY! Bestellt lieber bei Sephora, auch wenn es da mal teurer sein kann als auf der Fenty Beauty Originalseite, nimmt das in Kauf statt euer Geld und die Ware zu verlieren!!!! NIE WIEDER.

AVOID AT ALL COST!! U will not receive anything they didn’t even give me a tracking number after I placed the order 6 weeks ago. When I contacted customer service they gave a link but when I looked into it there’s no info so it wasn’t even dispatched or anything. Such a disgrace