FentyBeautyReviews of fentybeauty.com

Amazing experience impeccable customer service and prompt responses . riri as a new customer girl I am in love . Your products are so nurturing and worth ever penny . Thank you for Fenty 💕

Hello just wanted to leave a review for the costumer service rep Melanie she was such a great representative she assured me she understood my frustrations and despite me being agitated from speaking to another costumer service rep (Tonya H.) rite before her who was not as great as her just rude and not attentive. Melanie handled it and came up with resolution to my problem . she was great efficient and handled this in a timely manner. Someone give Melanie a raise please. The products are always great cannot wait to get my shipment.

Fantastic experience with a return. Melanie S. was great and very helpful. Will certainly make a purchase again soon.

I had such a great experience when speaking to Keely regarding missing items in my order. I have never had an issue with ordering from Fenty but this order was only partially complete. Keely was very understanding and resolved my problem friendly and effortlessly. I appreciate the customer service I received and will continue to order my beauty products from Fenty!

Mon processus d'achat s'est très bien déroulé. J'ai commandé le 29 novembre, et reçu le colis chez moi le 19 décembre. J'ai bien reçu tous les cadeaux auxquels j'avais droit (j'étais d'ailleurs très étonnée car la valeur indiquée des cadeaux valait quasiment autant que le montant de ma commande 😅) Juste embêtant de ne pas avoir de numéro de suivi (en tout cas il n'était pas indiqué sur mon mail d'expédition - j'ai reçu un mail de la Poste le jour où le colis a été livré).

It was a terrible experience at first, where customer service did not listen to us, the customers, at all. There were no solutions or understanding for those of us who pay and invest in these products. My order was originally missing 16 items. This involved more than 500 euros. I was told that I should arrange it with GLS, while the company should come up with solutions and not the courier company. As I was left to my own devices, I received an email from Cindy. She listened to me and offered solutions. She arranged for me to immediately get my money back or apply for a gift card with the amount I had originally paid. So I can no longer generalize and insist that everyone in the company doesn't care about the customers, because where others failed, Cindy responded and I will always be grateful to her for that. I want to continue to believe that there are good people on earth and she gave me that belief back today. Cindy, from the bottom of my heart. Thank you.

I love Fenty. I placed my order yesterday in the morning and it was delivered today. I think they now hold stock in the UK. Great service and will buy again.

I'm actually quite shocked at the bad reviews on here. Fenty is not only quality make up, I always get my packages within a week - sometimes a few days if they ship the next day. I do live in the states so maybe that's the difference, but I highly recommend Fenty Beauty.